ibis Tanger City Center

The hotel is in in very nice location , close to the beach and the train station as well , room is clean and very nice. The only issue is that the staff do not answer the phones , I tried to call the hotel several times before my arrival to check if they can arrange for my pick up from the CTM bus station and they never answer , I also contacted them by email and they never answer .. I highly recommend this hotel but make sure you do not need to contact them for anything prior to arrival . The check in was fine , I reserved from hotels.com and my reservation was there , so no problem with reservation

The buffet was The BEST in Morocco! There is also a lovely swimming pool which I enjoyed! Nice and helpful employees 😁

Basic amenities. Unhelpful staff.

Ok

It’s very well located in the heart of the city . super cool to stay in this place again

The location in the city center, staff are very friendly. the rooms are not clean and out of date and need a lot of improvements. will not book in the same hotel again.

Worn off property, terrible pillows Very limited (baguette, one type of cheese and orange juice) breakfast absolutely not worth the money. The only welcome words we received from staff were our room number. No welcome, no breakfast hours, no time to check out, not even the direction to the room. And I may expect this attitude elsewhere it chain hotels should maintain certain standards of,but it seems Accor forgot they have this property in their portfolio . Disappointing

The location of this property is nice and central to everything we wanted to do. It’s a bigger chain type hotel so we expected a certain level of professionalism and hospitality which we didn’t receive. The only two things about this hotel that are worth noting is the bed was comfortable and the shower was big and nice. Now to address the lack of professionalism. The front desk staff was not helpful at all. When you call reception from the room they don’t answer. We needed our room key reactivated because they deactivated it, there were four people standing there, one was helping a guest the other three just stood there looking at us waiting. We ordered from a food delivery service the front desk refused to help the delivery driver to contact our room (which they did the previous time) and is usually what they do. When my husband went downstairs to speak to the front desk about not answering the phone and to grab our order he asked the rep why he wasn’t answering the phone and the rep gave an excuse to not hearing the phone or possibly being on the other line (we tried MULITPLE times to reach the front desk, no answer). The previous night we called because we ran out of toilet paper, no answer from the reception desk. When my husband went downstairs the reps sit behind the wall and don’t come out unless security notifies them there is someone waiting. The other complaints about only 2 towels and the hotel rooms being very minimal are true. Breakfast not worth it, very basic.

Hotel price is higher comparing to others in the city, so does the food . The staff are wired and unfriendly, we didn’t fell we’re welcomed! Constructions noises around the hotel wake you up so early. Bathroom had two towels only (for two people). This is a business hotel, and we weren’t happy about this choice!

comfortable, clean, very good location.