Quality Inn & Suites Chattanooga-East Ridge

Location was great, right off the interstate. The staff was very friendly. Beds were comfortable. Prices good.

They have a lot of work to do. They said they had recently acquired the hotel and knew there was work to do. There is only 2 elevators, 1 was out of order and the other one broke the morning we were leaving so we had to use the stairs with all our luggage. And last, I requested an extra pillow but never got it. The prices were reasonable so you can overlook some things.

Front desk was rude and didn’t let me check in to my room late

location was very convenient

the breakfast wasn't what should have been and they still have not paid my deposit back

The blow dryer had been burned on the end. Dried blood on the bathroom wall and appeared to be splattered across the bathroom door. Found a needle cap in the floor underneath foot stool . Not many channels on the tv to choose from. Yes had all the HBO

Didn’t feel as if it was cleaned very well. One of the towels had blue stains on it . Rotted walls

Location was okay.

Air conditioning wasn’t working, supposed to be a smoke free facility but smelled like smoke on 2nd floor, pool was green and needed major attention, elevator was just about non operable because when you went to get off the elevator it had a 8 inch step up to get on the main floor, walls were chipped and dirty, people were yelling cuss words. We didn’t even make it to the room yet and I told my family we were not staying here. Photos on website look a million times better than the actually hotel in person. Very disappointed.

I enjoyed the location and how it was tucked away far enough from the highway that it was quiet. The staff were all very sweet and helpful which made my stay very welcoming. The bed was SO comfortable!

I would say there was this really pungent odor coming from the hallway on the third floor when I stayed. It smelled like a dumpster almost and it was a little better in my room however I could still smell it a little. I got used to the smell after 3 days but each time I would enter the hallway from the stairs it would hit me !

Clean rooms, friendly staff,enjoyed the pool

The area

Door to room took forever to close. The desk clerk tried to charge me $20 when I asked for a noon check-out.

This is the worst Quality Inn we have ever stayed at. The desk clerk/ property manger is a thief. We booked the property for an extended stay and only stayed 4 days. They promised a refund within 30 days and it has been well over that with no credit. DO NOT STAY HERE OR USE BOOKING. COM TO RESERVE ANYTHING!!! THEY ARE THIEVES!

This is the worst Quality Inn we have ever stayed at. The desk clerk/ property manger is a thief. We booked the property for an extended stay and only stayed 4 days. They promised a refund within 30 days and it has been well over that with no credit. DO NOT STAY HERE OR USE BOOKING. COM TO RESERVE ANYTHING!!! THEY ARE THIEVES!