Il Mercato Hotel & Spa

Everything

Nothing

I stayed at the hotel for 2 nights and overall had a pleasant experience. The hotel has a beautiful lobby with stylish décor and a welcoming atmosphere. I especially liked the variety of bars available around the property. The pools were clean, well-maintained, and offered several options, including indoor and outdoor pools as well as a rooftop pool and the aqua park, which was the highlight of my stay and the main reason I chose this hotel.

The main area that needs improvement is the food. The variety was limited and the quality could be better compared to other hotels in the same category. In addition, amenities such as slippers and bathrobes are not provided automatically and require a request through reception. The hotel also does not provide dental kits, so guests should bring their own toiletries.

For various reasons I have spent 6 weeks this year in Sharm, I have spent 5 weeks at Il mercato. As a woman travelling alone I have felt very safe. The staff have been very friendly and helpful almost looking out for me. If I ever have to come back I will be staying here. Many thanks to all of the staff for there kindness.

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The food was good, the breakfast omelettes were great. All of the staff weather at the pool or elsewhere were very helpful and considerate. The property is highly family-oriented, and there was never a dull moment. There are plenty of activities to keep everyone entertained, from the youngest kids to the adults. The facilities, pools, and daily schedules are perfectly tailored for families looking to stay active and have fun together. I did run into one major hiccup during our stay. The animation manager was quite rude during an interaction, which was incredibly disappointing given the family-friendly focus of the resort. However, the way management handled the situation completely turned our vacation around. I brought the issue to the Front Desk Manager, who was absolutely exceptional. He listened to my concerns, handled the situation with total professionalism, and personally went above and beyond to ensure the rest of the stay was pleasant and comfortable. The stellar leadership and quick intervention of the front desk manager saved my trip.

1. While the pools are perfectly fine, don't expect a huge pool where you can actually swim lengths. 2. There wasn't an electrical input with earth or a converter from (3-pin to 2-pin) available, so I had to buy one from a near store

Staff were very kind

Staff were very kind

Nice stay, good staff. Amazing experience 🤗🤗

المدير محمود كان راجل جدع وتعامل معو كان حلو المدير محمود فول لفول راجل محترم وعم الحاج راجل محترم الي واقف عدخلة الرسيبشن❤️❤️