MiM Baqueira member of Meliá Collection

L’ergonomie , le confort, l’offre de restauration et de services.

Un peu de cafouillage avec les équipements de ski lors de leur transfert au casier dédié

Breakfast and ambiance in lobby was great!

Breakfast is the best and diner at Hincha. Staff at Hincha not great

Spa is disappoint.

Cleaning service slow and very rude. First day, they came to clean the room at 345pm. We were back from skiing and taking a shower at the time and the cleaning lady’s told us to leave the room or otherwise they were leaving in 10 minutes and the room wouldn’t get clean. We ended up getting in a discussion, since they actually had all day to make up the room. We were showering and told them that as soon as we finished they could do the room but that didn’t seem to work for them. Funny that in a hotel like this clients have to conform to what’s more convenient to the cleaning service. I conveyed this situation to the front desk. Didn’t really give a dam. Said ok and changed the conversation. Ending on a happy note. Hotel is new and beautiful.

The interior design and the super friendly staff. We had amazing food at The bar and the restaurant downstairs.

The Spa, is definitely the weak point. Not at the same level of the hotel. You can see that the spa has not been renovated like everything else in the hotel.

Breakfast, leaving room in the reception floor.

Room c leaning

While I understand the need for non-refundable policies (non-committal bookers, snow conditions etc), I would have expected the hotel to offer some flexibility given the exceptional circumstances when Heathrow airport was closed due to a fire. This could have been offered as a refund or a credit to stay at the hotel at another date, however the hotel offered no flexibility despite the circumstances. Book with caution.