Madison's Mountain Retreat

The accommodation was good however we book the property leaving. There was a game room and swimming pool when we arrived. The swimming pool was not available and the games room was nonexistent.

Madison's needs to up its game if it is going to honourably charge the prices it currently does. The stove hotplates did not heat up meaning we could not cook in the cabin much to our disappointment. Equally, the labelling on the stove top was worn out and it required imaginative ingenuity how to turn on and which direction for any heat at all. Dangerous I think. The lighting in the cabin is absolutely atrocious and unacceptable. One side lamp in the main area with the lowest wattage bulb imaginable! The decor is dated and slightly offensive indicating lack of respect of the paying guests, The pool and hot tube were laughably arctic in temperature. Sitting in an ice cold jacuzzi is ridiculous if not unhealthy. There was no operating information near them on how to operate. As for the jacuzzi bath tube in the cabin bathroom, it is a laughable option as the guest is restricted to off peak hot water supply only. Don't sell this as an upgrade. Ridiculous. The entire retreat is tired, outdated and not worthy of the prices they charge for their cabins. What could be quite a charming set of accommodations is very sad, decrepit and just not good enough. No wonder it was the only place available last minute on Thursday the 17th of April for the 18th -21 Easter Weekend. Its 9.2 rating is fanciful! Where's the evidence for that rating? Might be time to sell off the property and let new blood update it to a place that reflects the beauty of the Blue Mtns

I loved the peacefulness of watching the ducks in the pond and the alpacas munching on grass.

Nice place. Great host!

Staying at Madison’s Mountain Retreat was the perfect getaway and experience for my family. We stayed 3 nights and really enjoyed the atmosphere of the grounds. Anne’s warm welcome and knowledge about the animals was excellent and we all enjoyed feeding the Alpacas, Llamas & Goats. The indoor pool was great for a quick swim & we felt nice and cosy in the rustic cabin accommodation which had a lovely view of the alpacas and farm. We will definitely be back.

Great experience great staff a loved the animals around property. Highly recommended. Definitely will be back

Not warm customer service

Lovely quiet spot! Very relaxing while being perfect for kids! We will come back.

Enjoyed the stay it was very quite and lovely. The cabins were very big, beautiful location.

The property was a good place to stay in but the manager could have been more polite and courteous. The hot water ran out while we were filling up the spa for the 1st time and there was no hot water for our showers thereafter. Thankgod it was summers!