JW Marriott Hotel Chandigarh

Very coperative & quick service

This was the third time I have stayed at this property.It is absolutely one of my favourite hotels - the room size is huge and so are the loos. The staff is excellent and the breakfast buffet is very elaborate and delicious. I can keep going back to this hotel.

As a repeat Marriott guest with five stays across Marriott properties in India, I am disappointed to say that this was my third major service failure, representing a concerning 60% failure rate. Having previously raised similar concerns at other Marriott properties, including Coorg, Siliguri, and JW Marriott Chandigarh, it is difficult to view these issues as isolated incidents. Restaurant Service Failure Our experience at Saffron restaurant started poorly. There was no staff available to welcome or guide guests, forcing me to search for assistance while accompanied by my hungry child. After seating ourselves, a staff member approached only to explain seating rules rather than offer assistance. This is not the standard expected from a luxury hotel. Poor Room Service At check-in, we accepted an offer of tea and coffee and requested it be sent to our room. The beverages never arrived while we were present. Later, we returned to find cold, stale, and undrinkable drinks left in the room. This demonstrated a complete lack of coordination and attention to detail. Unprofessional Response to Complaints When I raised these concerns with the front desk and billing team, the response was dismissive. Instead of acknowledging the seriousness of the issues, I was simply told, "Sorry Sir, just wait, we will get you the coffee." This showed little ownership, accountability, or concern for the guest experience. Final Thoughts Luxury hospitality is defined by service, professionalism, and guest care. Unfortunately, our stay in Room 324 on May 18 fell far short of those expectations. Given the recurring nature of these issues across multiple Marriott properties, I sincerely hope Marriott conducts a serious review of its training, service standards, and operational oversight.

Navjot is exceptional in doing her job. She’s gets it quickly and neatly.

Nice hotel. Great service. Thanks to Prabhjot and Vishakha for their prompt room service. The breakfast spread was good.

I would like to appreciate the housekeeping services provided by Ms. Navjot and Aashish. They have been professional, punctual, and attentive to cleanliness and hygiene standards. Their work is consistently thorough, and they ensure that the area is well-maintained and organized. Their positive attitude and dedication are highly valued and contribute to a comfortable and pleasant environment. Thank you to both of them for their excellent service and commitment.

Great daily cleaning service by Prabhjot

Great stay loved every bit of it excellent staff and service by Ms Prabhjot kaur from housekeeping

Overwhelmed!! The food, the ambiance, the staff, especially Chef Amit Nayak and his suggestions, the hospitality…everything was top notch. Must visit experience.

The amenities and overall experience