Earnslaw Motel

Comfortable accommodation and friendly staff. The room was very clean. Some free Wi-Fi would be great. All up a good experience.

I was booked in to stay 3 nights through WOTIF, got my confirmation through email. Great! Arrived at the motel at 7pm with my daughter to be told that there was no notification through and she'd been having huge problems with Wotif and their bookings (ie. Overbooking etc) She had no rooms at all, but she spent 2 hours looking for another place for us to stay! Even booking online and offering to pay for a room almost 3 times the price of what she expected me to pay, unfortunately that room was booked out by a walk in at exactly the same time, BUT she really did try!! I have friends in Chch so found a place which was all fine. Then I recieved a discounted rate for the following 2 nights (which she did have availability for) and when we were leaving, she brought me out 2 bottles of wine and apologised again. This is true customer service, Jing went above and beyond for me and my daughter, and I would highly recommend her motel at any time. Thanks!!

Facilities: Outstanding; Value: Great deal; Service: Outstanding; Cleanliness: Immaculate; Great stay. nice and central

Facilities: Bit tired; Value: Over-priced; Service: Basic, Polite; Cleanliness: Nice; Warehouse right across the road.

Value: Moderate; Service: Professional;

Facilities: Above average; Value: Affordable; Service: Outstanding; Cleanliness: Immaculate;

When we opened the door to the room it had this slightly burning pungent smell we couldn't find. We later found it was the plug in smellies!. The hotel is right on a main road so quite noisy. The décor was a bit dated but the room was clean and had what we needed. Tried to pay the bill before we left on Sunday between 8-815am but no one in the office, tried to ring but nobody answered. We left our money with friends who were also guests there and were leaving after us only to find the hotel had overcharged us and it is now 3 days after we left and nobody from the motel has tried to contact us about the money.