Sofitel Shahd Al Madinah

The staff is amazing. Ms. Sara at the reception was so welcoming and courteous. She made our day! She helped us in changing our booking as well as we wanted some slight changes.

Wonderfull staff, very helpful and polite. Bellman Islam was also very helpful. Perfect location, walking distance to masjid nabawi.

Special mentioned to Ms Esraa Hajer and partner who are efficient and friendly during our check in process. It's nice to be back again and see familiar faces and settings.

Service: hotel staafs are so amicable. Especially the restaurant and room service guys are always keep standing to help. I m too happy to have my meal here.

Luxury, proximity, quality of service, and above all, a genuinely kind team like never seen elsewhere. I especially thank Mr. Rawaiz Khan for his kindness and his support.

Excellent service by Alyasher, Eko and Narif. Very friendly, neat and dedicated housekeeping staff. Highly Recommended.

This was one of the most disappointing hotel stays I’ve had in a long time. Check-in was supposed to be at 4:00 pm. I arrived at 5:00 pm, only to be told my room still wasn’t ready. Despite completing online check-in, I was left waiting until 5:30 pm. While they offered me a free meal at their restaurant, it didn’t make up for the poor organization and wasted time. Things only got worse after that. My luggage didn’t arrive until 5:55 pm — almost an hour after I checked in. The hotel was also full of constant noise from renovations, which we were only “informed” about by a piece of paper slipped under the door. To top it off, the alarm kept going off at random times, making it impossible to relax. Yes, the staff were friendly, but that doesn’t excuse how badly this hotel is being managed. Between the delays, the noise, and the overall lack of professionalism, this stay was unacceptable. My last visit about 7 months ago was much better, but this time was such a negative experience that I will not be coming back, nor would I recommend this hotel to others.

Sofitel Medina offers a clean and welcoming atmosphere. The hotel is within walking distance to the Prophet’s Mosque, and you can enjoy a clear view of it right from your room. The dinner and breakfast are exceptional, and the half-board option is highly recommended. A special mention goes to Abdul Rahman, the diligent and helpful cleaner.

I had an outstanding experience with Waleed, one of the receptionists at Sofitel. He truly went above and beyond to help me when my glasses broke during my stay. Without any hesitation, Waleed took full initiative — he arranged for someone to fix my glasses and had them delivered back to me within just one hour. I didn’t even have to leave the hotel! His professionalism, efficiency, and genuine care for guests are truly exceptional. Waleed is an outstanding example of what world-class hospitality looks like. It’s rare to meet someone so dedicated to ensuring guests have a smooth and comfortable experience, no matter the situation. Sofitel is lucky to have such a remarkable team member. Waleed deserves to be recognized and praised for his commitment to excellence and his heartfelt approach to customer service.

Thank you Mr Shaifullah from concierge And Mr feras almulla from guest experience department very nice hotel and delicious food and very safe place, and very close to the haram thank you Sofitel Shahd Madinah ……….