Silent Shores Resort & Spa

Property has been upgraded with renovations Food was tasty Staff were kind Relaxed place Good crowd Amazing evening spot for candle light dinner Provided free bed for my child Amazing swimming pool Cricket spot Convention hall I will recommend this property without doubt

Front office lady staff in reception - not letting smooth checkout. I went to pay in advance, they wanted me to provide keys. Made me wait. Made me to walk back to the room again. Checkout was chaotic . Other staff politely helped me solve it. I was surprised that front office staff was not willing to take my payment. Craziness at its peak. Other points -Explain facilities and improve it so we can use it properly e.g. cycling, indoor games -Improve business centre facilities and upgrade it -1 for her at front office reception

The WiFi was disappointing. Enjoyed the stay

The facilities, housekeeping staff and the maintenance of overall hygiene

NA

Decent property, spacious and clean rooms, good food options and spread, wonderful swimming pool and ok on games and other facilities

Front desk staff are very rude… there were booking issues between booking.com and the hotel and they tried to charge us extra… cheap people and ask us to sort it out with booking.com when the problem was with the hotel… as usual cheap people trying to take short cuts, cheat and be lazy… very poor professional behaviour

Nothing.

Bed sheets and towels are too dirty. Never seen any hotel before; neither in 3-star hotels nor 2-star.

It is a beautiful resort to relax and unwind Very peaceful and isolated. Rooms are large and quiet. Service is apt and delightful.

Reception management needs a lot of improvement.Except for a few staff who show some warnth and hospitality, rest seem hostile and almost intolerable to guest s. Maybe they have been trained well enough to handle obstinate guests...not sure.. No water or welcome drink provided to us.. The entire reception decor also seems to undermine the resort s sparkle.