Bettei Senjyuan

Breakfast and Dinner was delicious

There was no staff to greet us when we arrived.

We liked everything about Bettei Senjyuan!! It was simply stunning. You can check in from 1pm and we would highly recommend you do. The property was aesthetically beautiful and the luxury touches made this fairly expensive stay completely value for money. The onsen - private and public - were amazing. And the food was a feast in every way.

Nothing

Disappointing Experience at Bettei Seniyuen – Leech Bite Incident Ignored I recently stayed at Bettei Seniyuen on September 12, 2024 (Booking #6088430274, Room #105), and my experience was very disappointing. I was bitten by a leech in my room, resulting in significant bleeding. I contacted the reception for help, and the response I received was shockingly unprofessional and dismissive. The staff member merely handed me a bandage without showing any concern or offering an apology. This incident not only caused me physical discomfort but also prevented me from enjoying the onsen spa, which was a key reason for choosing this hotel. To make matters worse, despite my attempts to reach out to the hotel management for a resolution, I received no response or follow-up. I expected much better from a hotel of this caliber. I hope they take this feedback seriously and improve their handling of such situations in the future. If you're considering staying here, be aware of the lack of proper response to guest issues.

Off the beaten track, but just an hour and a half outside of Tokyo. Less crowded than more popular onsen resorts like Hakone so you get better value and still get a unique Japanese ryokan experience with exceptional service.

This is by far one of the best ryokan in Japan because of its exceptional service. Everything is so perfect here!

設備がよく、楽しい旅行になりました。

We're so glad we decided to stay here -- we absolutely loved the food, the staff, and all of the little details of our room. We were pretty frazzled after 4 days in Tokyo, but we emerged from Bettei Senjyuan completely relaxed and ready for the next leg of our journey.