Hedley House Hotel Wellness and Spa

Great location, lovely facilities, very friendly staff

The hotel was located close to the center of York, yet in a quiet neighborhood. The rooms were well kept and comfortable. The breakfasts were excellent, and the staff was very friendly and helpful.

There was no elevator to the second floor, but staff offered to help me take my bags up to it.

The bed was very comfortable, the bathroom was clean and nicely done inside. The lady on the front desk was welcoming and friendly. The outside seating area was such a nice touch!

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Es un hotrl hermoso

Todo me gusto

I did like some of the features until many of the issues we had were met with utter disregard from the owners

Our shower head broke and completely came away at the fitting and hit my child on the back of the head. This is apparently 'user error although required a repair to fix'. It was reported at the time and no offer of even a bottle of water to the injured party was given. I contracted scabies from the room, apparently washing the bedding and towels is enough to kill scabies mites. It is not. The mites can survive in mattresses and on hard surfaces for over 72 hours, yet the hotel owners are saying they adhered to guidelines and will not address the room cleaning that's required to kill them. So if you contract it, it takes 3-6 weeks for the infection to appear of you have not had it before, or 1-5 days if you've ever had it in your lifetime. They charged us £18 for breakfasts, which before I arrived and paid for I advised I couldn't stay for breakfast on the last day as I had to return early. I asked for my bill to be adjusted or a packup to be made to the same value. They offered the packup, which until I had already paid for it, I wasn't informed of what it would be. It ended up being a basic sandwhich, a piece of fruit, a bottle of water, a packet of crisps a penguin and a croissant. For £18 pp.... Apparently this is also justified. They also overcharged for a return item which my son had left behind but only returned half of it. If they found one part, they'd have found the other if their cleaning is as good as they purported. Finally, on booking.com it clearly states there is additional charges for yoga but NOT the jacuzzi and sauna. These were added to my bill upon arrival with no clear pricing structure. Absolutely horrific people to deal with.