Natai Beach Resort

A beautiful beachfront stay with an amazing atmosphere. The evenings are especially relaxing, offering the perfect setting to sit back and enjoy the breathtaking sunset. ☀️🌊

The location right on the beach is great. The staff in the restaurant were all very friendly. I was impressed by Wish who listened and took my feedback on board. Breakfast was good for 400 baht - I had poached eggs and bacon and sausages and pancakes and the pastry on the pain au chocolat was nice and flaky. The pool is big. There were lots of sun beds available for me to use (I felt like I was the only one staying there) The desserts were delicious. I only paid £40 per night which, for the location right on the beach, the pool and the fact that I had a bath in my room I was happy with. However, if I had paid any more than that, I would not have been happy.

The hotel was built 20 years ago and is very tired. There was a problem with ventilation in my room as when I left the AC on overnight, the floor was wet with condensation in the morning. When I got home, all of my clothes smelt very badly of damp. I was glad I was only staying for two nights. The Western food in the restaurant was not good. Don't order the chicken burger or the ham and cheese sandwich. There were a lot of flies at breakfast and only some of the food was covered properly. I didn't eat the fruit on the second day as there were flies all over it. There were no clean water glasses at breakfast on the second day, and when I asked for them to be cleaned, they were 'cleaned' and brought back in exactly the same state. I had to ask for a clean glass from the bar, which was provided. There did not have any fresh coconuts to drink which is strange - I have lived in Thailand for two years and never been somewhere that didn't have fresh coconuts available. The location is very secluded - no 7/11 nearby. The hotel offers a free shuttle on certain days that leaves at 16:00 and takes you back at 18:00 to the nearest 'town' which is great, however, the town only has a Lotus and a pharmacy - you definitely don't need two hours there. When I checked out, I was not asked how my stay was (probably because they are used to complaints) and so I asked if they would like feedback. The trainee checking me out said yes to feedback (which I gave) and he thanked me for.

Location is amazing peaceful big swimming pool staff very kind and friendly good Food massage was great a lot of activities yoga muaythai taichi bike cycling volleyball darts petanque etc.

The swimming pool is beautiful and inviting, spacious and feels similar to the beach. The therapist's massage was excellent. The fitness center is superb, open 24 hours with no fixed hours or restrictions. The staff are lovely, friendly, and attentive. I felt very relaxed; it was truly a relaxing vacation. Traveling to the Similan Islands and Surin Islands is convenient with hotel shuttle service.

The swimming pool is beautiful and inviting, spacious and feels similar to the beach. The therapist's massage was excellent. The fitness center is superb, open 24 hours with no fixed hours or restrictions. The staff are lovely, friendly, and attentive. I felt very relaxed; it was truly a relaxing vacation. Traveling to the Similan Islands and Surin Islands is convenient with hotel shuttle service.

Cleanliness and changing linen

When raining some parts leak water

The resort grounds, facilities, beach, and pool are excellent, apart from a few maintenance issues. The rooms are spotlessly clean with good amenities, although lacking a retractable washing line, which a notice in the room said it had.. The staff are extremely helpful and friendly. Breakfast was good and plentiful. The resort is quite remote, which suited us as we had a car, although there is a shuttle bus to the nearby town three days a week, perhaps more often in high season.

There was no money exchange on site, which we found bizarre for a supposed 5-star hotel. There are some maintenance issues that the management should take care of to live up to its 'luxury' status. Whilst we had a car, due to the resort's location, this may be an issue for others who require cash to use in other restaurants. There was nowhere to hang wet bathing suits. We felt the room rate and restaurant was overpriced for Thailand. There was also a 17% tax on everything.

Value,staff and amenities all good. Location nice and quiet.