Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Excellent resort and we will definitely come back!

The service of the property has to rectify their attitude after some negative actions.

modern, lots of concrete, very clean

The resort is beautiful with a lot of dining options. The entire property is very well maintained. The only thing I would suggest is better way to announce daily activities. You had to hunt things down to find out what was happening daily.

Our stay at Paradisus La Perla was fantastic. The food was a highlight, with a wide variety of options at the buffet and specialty restaurants, including Asian cuisines. The service was top-notch, with friendly and attentive staff who made sure all our needs were met. I particularly enjoyed the numerous activities offered, such as evening entertainment and many more. The location was beautiful, right on the beach, offering stunning ocean views and easy access to the water. Overall, the hotel provided a perfect balance of relaxation and entertainment, making my stay truly memorable. I would like to extend a special thank you to Eduardo and Olga, who went above and beyond during our stay. Their warm and attentive service made a significant difference in our experience, always ensuring we had everything we needed and checking in to make sure we were comfortable. Both of their friendly demeanor and dedication to their work truly stood out, and we are grateful for their exceptional hospitality. Thank you for making our stay so memorable! :)

Room had a musty odor. There were not enough chairs at the pool or on the beach for everyone at the property. I also didn’t realize that the adult and family resorts were connected and shared quite a bit of facilities together. Not a place to go if you truly want to be kid free.

Had a great time!!! All staff were very friendly and accommodating. Would definitely recommend this resort!!!

This facility used to be great in 2016. My recent visit it was dirty, smells of mold. The food was awful especially in the Hadar, the only breakfast option available. Not safe because my sister’s gold jewelry was stolen from her room. It’s not worth the money we spent on this trip. Guest services were attentive and followed up when I needed medical care. Only positive was Guest services

We stayed at Paradisus La Perla in 2016 and again in January 2025 and the quality of the resort has drastically decreased. Most notably, we believe our gold jewelry was stolen from our room by housekeeping on the third day of our stay. gold necklaces was in jewelry box and inside the carry-on after wearing them, instead of the safe. Upon our return home, we realized that they're no longer there. Additionally, other family members who vacationed with us experienced bribery from staff members at reception who promised room upgrades for a cash payment on the side. Towels smelled of mildew, bathrooms had a sewage smell, the food in the buffet is very poorly prepared and basically inedible. so this sealed the deal for never returning to Paradisus Playa del Carmen. Beware!

From day one our concierge was nowhere to be found and remained uncontactable for the majority of the trip. Unless he was promoting some expensive excursion or add on to upsell us. We had poor room service that would not give us water for days and we did not reveieve a majority of the amenities we were entitled to as reserve gusets highly to do not recommend and emmanuel our concierge should be re-evaluated to make sure his performance can meet even the lowest of standards.