Hôtel La Sivolière

Particularly the service was impeccable

The pool was small and cold, not what you expect for a 5*

aucun espace extérieur, aucune possibilité de prendre une collation en extérieur. Tous les espaces de vie sont très petits. Il y a des manques essentiels dans les chambres, comme machine à café ou bouilloire, pas d'assise sur les balcons. Par contre le personnel est très réactif et très aimable et fait son maximum pour essayer de combler les demandes qui vous semblent normal dans un établissement à ce prix.

The staff weee super friendly and accommodating always welcoming us with a smile

Bad breakfast

We’ve been coming to La Sivoliere for the 5th time this year, so we are regular customers. We had scheduled to stay 7 nights, having booked two separate rooms. On the 5th night, I broke my right arm after a rough fall on ice while walking in town. The doctor I visited in Courchevel 1850 suggested I immediately go to an orthopedic surgeon to have an evaluation and likely operation. We needed to go back home a day early. The hotel management was completely unaccommodating when it came to refunding the last night, despite deliberating with their head several times: they would neither pay the funds back nor count them as credit towards a future stay. They wouldn’t even pay back just one of the two rooms. Moreover, we had already accrued a lot of other charges ranging from laundry to ski rentals, and they wouldn’t count it against those either. As you can imagine, changing trains, changing flights, and scheduling doctor’s visits was already becoming a nightmare, both monetarily and organizationally, and the hotel’s utter apathy added extra frustration, given the amount of money and time we have spent there. For a supposedly high-end hotel, the management has no understanding of customer loyalty and is only concerned with short-term profit. We will unfortunately not be staying again at La Sivoliere when we return to Courchevel later this the season and in later years. The money spent at such a high-end resort warrants a better experience. P.S. This was not our first experience with the poor management at La Sivolire. At the onset of covid, we had to nearly threaten legal action to refund our booking, despite the French authorities having shut down the entire ski resort!

good hotel, but shouldn’t be rated as 5 star luxury hotel - if compare to our other stays in different hotels. Stuff is very good and responsible - thank you location is good for professional not for begginers - hotel next to red slop.

stuff need improve English - general manager was very nice and kind with effort to help and resolve all issues we had during the stay, but when you spend 20k for 7 days you expect different level of service. if it’s was 300-400 euro per night then no issue. value for money no good 100%.