Hilton Garden Inn Edmonton International Airport

It was meh

The hotel was meh it definitely needs some upgrades. One elevator was out of service and the other one sounded like it was going to die. There was POOR communication between staff at breakfast and we ultimately ended up leaving hungry because of the sheer chaos. Room had mold in the shower and along the seal of the shower door, the bathroom door was dirty, there was coffee spilt in the coffee holder. We were super disappointed in our stay and wont be returning. However the pillows were super comfy.

Very nice staff in hotel and supportive

very nice and clean and staff was great.

We didn't have a lot of issues with the hotel or service, although the hotel could use a little love (ice machine not working, one elevator not working, hair dryer in the room didn't work). Our main concern was that the air conditioner was not working and it was 30 degrees in our room. We called the desk and were told that maintenace does not work on the weekends. They tried to see if we could switch rooms but they were completely booked. The next day we talked to the desk again and also learned that they are between maintenance guys and the new guy starts Monday. While we sympathize and were met with kind and apologetic staff we were hoping that more could have been done. We ended up each buying a fan at Walmart so we could try to have a more comfortable sleep. Perhaps having some fans on hand for situations like this might be a good idea, especially since maintenance doesn't weekends.

We didn't have a lot of issues with the hotel or service, although the hotel could use a little love (ice machine not working, one elevator not working, hair dryer in the room didn't work). Our main concern was that the air conditioner was not working and it was 30 degrees in our room. We called the desk and were told that maintenace does not work on the weekends. They tried to see if we could switch rooms but they were completely booked. The next day we talked to the desk again and also learned that they are between maintenance guys and the new guy starts Monday. While we sympathize and were met with kind and apologetic staff we were hoping that more could have been done. We ended up each buying a fan at Walmart so we could try to have a more comfortable sleep. Perhaps having some fans on hand for situations like this might be a good idea, especially since maintenance doesn't work on weekends.

Wont be sending our customers here again. Too many issues

We came late only to crash and left in the morning. We didn’t use much of the facilities.

Stains on the bed cover