Hotel Riu Plaza Guadalajara

Since I arrived until I left the hotel, all the personnel was very kind, services and places to stay were incredible. Everybody said hello, everubody smiled all the time.

I had a great short stay at the Riu Plaza Guadalajara hotel. My room was comfortable, staff was helpful, and the hotel is very modern! I have no complaints really.

high level of quality and welcoming behaviour of the staff. gym, roof top, hugh quality restaurant, large rooms and very clean!

Stayed at this hotel for a week. Great location, clean, buffet breakfast has great options and is good. Lobby bar has great service, and daily entertainment. Look for Andres, he will make sure you have an excellent experience at the lobby bar! rooftop bar has great views of the city! Service is on point throughout the hotel. Beds are a little firm for my liking. If you like birria tacos, around the corner from the hotel is a really good spot. Overall, we look forward to starting here on our next visit

Overall this is a decent hotel, it is big so it has a lot going on. The elevators can be a painful wait at times due to the many floors and guests (both staying in the hotel and attedning events plus the rooftop bar) The room was cold enough in November but the extr ablanket hidden in the wardrobe was just about enough, a second one would have been appreciated. My main annoyance came from when the cleaning person did up the room, they did not replenish neither the water nor the coffee utensils. In a hotel of this size and stature this is surely a minimum requirement.

I stayed at RUI from Nov 7th-Nov 11th in room 3707. I reserved through AAA a king suite and when I arrived to the hotel I was told by the front desk that the whole hotel was booked and only had a twin bed suite available for the same price I had booked online. They made me pay 250.00 more to upgrade to a premium king suite because that’s all they had left which was not true!!! They said I would have access to the “VIP lounge” which is a joke! And free mini fridge refills the whole time I was there. The one time I went into the “VIP lounge” which offer “free drinks and snacks” had only warm beers and empty bottles of wine in the fridge. The snacks were old and stale. The mini fridge “refills” never occurred and had to remind every day! The rooftop is very nice but to get a drink it takes over 15 mins and they have all these staff just standing there! Can’t believe this hotel had good reviews! Worse experience at the RUI!

The hotel and room were very clean. The staff were very helpful and attentive. The only issue for me were the elevators. They didn’t always work as expected meaning sometimes the floor buttons would deselect when stopping to pick up additional passengers

Very happy there was no language barrier during our stay. Everyone was very accommodating to our requests.

Very nice property, rooms clean and large enough for extended stays. Friendly and helpful staff. Good restaurant options, very easy to travel to different areas of the city.

This was my 3rd time staying at the Riu Guadalajara. Even though it was busier than my last few times, it was still just as clean, organized and quiet! Slept perfectly fine. Spacious rooms and extremely clean facility. Delicious breakfast and the rooftop bar is wonderful. Service at the bar could be better as there wasn’t one specific waiter for the table, but really just whoever was nearby and orders were forgotten, but the atmosphere was superior. Love the options for live music!