Holiday Inn Express & Suites Youngstown West - Austintown by IHG

Carpeting throughout hotel was dirty stained and disgusting. Seats on chairs throughout hotel were stained and disgusting. Walls in room had marks on them. Pillows were good. Shower curtain had mold on it. Hotel needed detailed cleaning and maintenance.

Elevator clean, halls and room clean, breakfast area clean...all good! Minor problem getting kwys to work with room door, front desk handled well

Ive always enjoyed my stay here, as Ive stayed here before, but this trip, the hotel needs to be updated. Dirty carpet and old tables. I hope they make these upgrades. I cant say enough about the hotel staff, being so professional and friendly on checking in! They were great!

Bella was great at check in 👍

Everything was good except the breakfast. We only had it on our last morning. It was supposed to be open until 10am and we were there around 8:30. Omelets were gone and never refilled. There was very little other egg left. Pancakes were empty. Cinnamon rolls were gone and the attendant switched off the heating lamp so I knew they would not be bringing anymore. For what we paid for this property (high in my opinion) the breakfast was very disappointing.

1.) Our room was over the swimming pool. When we walked into our room the smell of chlorine was overwhelming. 2.) Due to our room being over the pool it was extremely muggy and never cooled down. 3.) The beds were hard and the pillows were lumpy.

Overall grate stay

The African American lady who checked us in was very pleasant and professional. We loved how clean the props was, the pool was amazing. We loved our view, the guest laudry and our breakfast was delicious. Would highly recommend for comfort, leisure or business!

The hotel desk staff was very nice .

Breakfast was excellent!