Holiday Inn Express & Suites Youngstown West - Austintown by IHG

Checked in twice in the last week, once at 6 PM and once at 9 PM. Front desk clerk clearly needs training.

The staff was helpful and in general the property and room seemed clean an taken care of. I would stay there again. It met my expectations.

Bed was not comfortable. Air Conditioner leaked water on carpet

This hotel was horrible! We had had to get 7 different sets of keys throughout our stay. The lady tried to tell me it was the lock on our door but there were people behind me needing new keys and the group we were staying with all kept needing new keys. They keys didn't work for any of the outside doors, no matter what time of day/night it was and it was the same with the laundry room. Every evening the elevators seemed to be broke down. They had signs on that said out of order. The lady at the end of our stay said it was a "safety hazard" so they have to shut it down every evening. That place is a joke

The room was clean and the breakfast was on point.

They were abnormally strict on check in and check out times. We landed and made it to the hotel around noon, upon walking in to attempt checking in we were looked at like we were crazy for asking before 3-4pm. He said no way and didn’t even want to look at available rooms (yet the parking lot only had 9 cars in it). So we had to leave and come back much later. Then the next morning a housekeeper manager knocked on our door right at 11:00 saying its check out time. I said we needed 20 more mins, and we got a phone call in the room 10mins later. Other rooms on our floor had already been cleaned, could hear it all morning. Not sure why the property wants the hotel empty from 11-3

Was overall a great experience

Nice property. The hotel lost half it's power for several hours.

TV is too small

Fine