Hilton Garden Inn by Hilton Mount Laurel

My husband accidentally booked the reservation for our check out with the wrong date, so when we came back our key card it was not working, we went downstairs and talked with the lady on duty who informed us that all our items were removed and that they were locked out.And all our belongings were locked up in the managers office. I was freaking out we had to wait till the asst. manager came in her name was Zena who rolled out a cart with all our things, once she got there, she couldn’t of been nicer and even took us to one of the conference rooms to look over our belongings, we would of reserved another room but the hotel was completely booked so we had to go to another hotel. But Zena handled everything really good and we were not missing anything, which totally made me feel at ease. It was totally our fault with the check out dates but she did put me at ease once it was all over. Thank you again Zena I hope corporate reads this and tells you job well done.

We did not go to the bar. Parking was well lit and safe. Staff was kind and efficient. The hotel was clean however it could use some updating.

Awesome staff very quick service at restaurant great food

breakfast buffet was fantastic.

Staff is very nice.

Furniture needs repair. As a disabled person with a walker getting into the lobby bathroom is extremely difficult.

It was in a good location.

The pool was small and very dirty. The railings going into the pool were look and there was dirt and even a bandaid floating in it. The rooms were small and lighting was so dark. The hotel looked older and was not worth the price.