Sarayi Boutique Hotel

Stair access ONLY UP 3 FLOORS Wowwwwww this was an Epic Booking.com FAIL This is why we should ALWAYS read reviews. New lesson learned. 1. ZERO accessibility ♿️ 2. AĹL stairs.. no obvious information 3. $75 charge if you arrive after 5pm, even though staff live on site 4. Old and a complete overhaul required. 5. Broken electronic appliances 6. Half used shampoo & conditioner yup Im not kidding and wow no soap. 7. 1.. yup 1 teaspoon lol 😆 8. Dirty balcony with unstable chairs 9. Ants 🐜 in the kitchen, that went through all my things. 10. Broken furniture 11. You have to pay for an extra towel for the crappy 💩 pool. 12.$75 callout fee if you lock yourself out.. even though they live on site. 13. Empty abandoned restaurants out front. The toilet would not flush 14. Water pressure and hot water went out every shower 🚿 15.Sliding door corrosion would not allow it to lock. 16. Fly screens completely broken. 17.No WiFi, they say the walls are so thick "We have tried Everything" what a load of crap 💩 I could pick up the hotel next doors wifi on full signal 18. Paper thin walls and floors, I heard every conversation, sneeze 🤧 and pee 💩 19. No cleaning during your stay of course 20. Yet all cleaning gear left spralled out all day in the foyer. Probably hoping a guest would clean the foyer. And NO.. this Was NOT a budget hotel I paid well over $600 for 2 nights not a weekend. And i am still furious 😠 😡 👿 😤 😒 I may I made a 💩 choice, it affected my Palm 🌴 Cove stay, Yup I will go back to ALWAYS reading 3rd party reviews as Booking.com hides negative low reviews for the sake of profit. So sure they would get a 1 star review, I got a message almost immediately asking to not post a 1 star review, they would fix problems. Lol.. unless your offering my money back you dont even deserve 1 star. The only thank you was to steph who carried my bags up 3 floors of stairs. So mortified by this experience I have attached photos. There are so many wonderful places to stay in Palm 🌴 Cove. DO NOT MAKE THE MISTAKE I MADE.. HIGHLY DO NOT RECOMMEND

Location

A little bit out dated.

.location, palm cover is over rated too expensive everywhere better in cairns and just a visit

Door slamming all morning from other room checking out and rooster going off outside window at crack of light

Great location, cosy relatively big with couch and TV area, Stephanie was great. Just very nice experience.

Nothing

Accomodation was under renovation, rooms look nothing like the pictures. We were put into a room on the ground floor at the rear of the complex, Wifi doesn’t work in the rooms. Rooms were not clean bed sheets had stains on them, bathroom had soap scum and crumbs on the floor. Extremely disappointed, couldn’t get out of there quick enough.