Jaal Riad Resort

Jaal Riad is an oasis in the hustle and bustle of Marrakesh. The standard is better than we had expected, the hotel is very clean and the rooms large with kettles, safe and small hairdryer. There was no air con as only heating is used in winter so I was quite hot in the evening but everything else was good. Nice rain shower and separate toilet which was useful! The food was lovely lots of Moroccan so was pleased to try all the local dishes. Pizza and pasta available for those who don’t like it so much. The staff are incredible and the waiters/waitresses are super friendly and if it’s not too busy you’ll get a drink quite quickly. We did have to ask twice a few times but this wasn’t an issue. Only disappointment was the food tend to run out early in the night and suspect they don’t want to waste food so make sure you head down early! Also went to the Moroccan restaurant which was fantastic! We didn’t try the Italian as I think we were only allowed one visit during our 5 night stay. The all inclusive at the bars were good and always able to get a drink. Plus live music in the stunning bar in the evening! The food in the afternoon for all Inc isn’t great as we learned you couldn’t order from the menu and had to have the pizza and salad which was available at the bar. It would have been nice to have access to this menu as I don’t eat pizza so limited choice of anything else. Overall though we had a great time and hotel and staff were fantastic! Recommended.

Hi , me and my husband went last week to Jaal Riad Resort . We had a lovely experience ,The room was very nice . The staff were very helpful and friendly in particular the receptionist called Khalid who helped to make our holiday run smoothly . We will be definitely be coming back next year. Thank you. Claire

I came to Marrakesh with my sister in law and we had a wonderful week here. The staff are outstanding and it was such good value. A great way to spend a week in winter and so close to the town if you wish to experience the local culture. Highly recommend .

Got back yesterday after a week's stay. Generally, the hotel is excellent - the rooms are spacious, the beds large and comfortable, the staff are all helpful and polite and the food is generally good. Contrary to what some other reviewers say, it deserves a 5 star rating. The only downsides are related to the one thing it can't do much about - its location. It is only about 2-3 miles from the airport and on a flight path. While there are no overnight flights, planes can be seen (and heard!) flying not too far above at regular intervals. The hotel is also 2-3 miles from the city centre, mostly down a busy main road and not a very pleasant walk, particularly on a hot day, so you should be prepared to haggle over the fare with local taxi drivers on a regular basis if you plan lots of trips into Marrakech.. We did 3 trips whilst there through easyJet's local partner company - 1. the evening Souks, Jenna El Fnaa Square (where everyone is after the contents of your wallet, by fair means or otherwise) and meal with entertainment (musicians and belly dancer!) afterwards - good, apart from the stop at the chemists where they tried to sell us herbal remedies. 2. Atlas Mountains and Ourika Valley - very good (apart from the stop on the way where they tried to sell us herbal remedies). The climb/steep walk up a mountain is quite an effort and I would advise against it for anyone over 70. 3. Day trip to Essaouira - nice small city on the coast with pleasant old town, harbour and sandy beach. The shops here are less hard sell than Marrakech. We enjoyed it, apart from the half hour stop en route at a co operative where they tried to sell us herbal remedies and the fact that we were the last hotel drop off, so after a near 3 hour drive home from Essaouira there was nearly another hour and a half criss crossing Marrakech dropping people off. Overall, very nice hotel, would recommend. Obviously much cheaper than a hotel of equivalent standard in Europe too.

We booked the hotel following research on TA. We are always sceptical about some of the reviews but overall all the comments we read were general accurate and a fair reflection. The Jaal Riad is a lovely hotel with spacious public rooms. We did not use the pool because to be frank, it was very cold outside so in the pool would have been a body shock. There is a charge of 200 dirhams to use the indoor heated pool. Our room on the 1st floor was well equipped, spacious, comfortable and had plenty of hot water when showering. We used the pool bar quite a lot and the staff were very welcoming. Indeed the staff throughout the hotel were very helpful and pleasant. The reception staff helped me out with a couple of issues we had in respect of an excursion we were going to do and they also gave advice with regard to the cost of a taxi into the Medina (50 dirhams or €5 for 2 persons per single trip). The main bar had a log fire burning which was great as the evenings were chilly. We were on an All Inclusive tariff but be aware there appears to be more than one tariff. We were yellow band, this meant that in the main we were on locally produced spirits etc but even so they all were good. The food choices in the restaurant were excellent. There have been a number of comments from other travellers regarding the temperature of food in the buffet restaurant. I have to say I generally agree with these comments, mostly hot dishes were at best, warm. Have to say however the harissa was very spicy, delicious. Management have responded to this criticism for some time now, they really need to address it as a matter of some urgency. The hotel is listed as 5 star. It really does have the potential to be 5 star but lets itself down and a number of minor points which if addressed would justify 5 stars, things like there being no soap in dispensers in toilets, no hand towels in dispensers, electric hand driers not working, having to ask for serviettes when dining. Yes these are minor points but ones that put that extra star on to make 5. I personally feel it is more 4.5 stars. Would we return, yes. Thanks to all at the hotel for making our first visit to Morocco so memorable.

Our stay at Jaal Riad Resort was nothing short of exceptional, and what truly set it apart was the incredible human touch from the team—especially Chef Salim and Restaurant Manager Mounssif. Out of nowhere, and without us even asking, they went out of their way to curate a beautiful Indian meal, thoughtfully prepared to match our tastes. This wasn’t just food—it was empathy, care, and cultural understanding served on a plate. Every dish felt intentional, authentic, and made with genuine love. Chef Salim’s talent is undeniable, but what impressed us even more was his willingness to personalize the experience so deeply. And Mounssif’s warmth, attentiveness, and kindness elevated the entire dining experience—he made us feel seen, valued, and truly at home. In hospitality, luxury isn’t just about the المكان—it’s about how people make you feel. At Jaal Riad, thanks to people like Salim and Mounssif, we felt cared for on a human level. This is the kind of service that stays with you long after the trip ends. Highly recommended, and we’ll definitely be back

We booked the place in a package of Voyage Privé. This means you get some extra benefits included such as a discount on the Spa, 1 hout Padel court and all inclusive. The start was very poor, I wrote around 5 mails to the reservation mail address to get more information about the Padel court, but without reply. After many requests they sent me a mail address to use. But that link didn't work so I gave up. The arrival was ok. The place was introduced by a nice lady, and we arrived at the room after a little tour. We had a pool view room on the 2nd floor with a balcony (2x2 meter). The rumour in the corridors at night when drunk english people stumble to their rooms is well heared, and on all the emergency lights on the walls are little birds sitting to get some warmth. The buildings of the complex and the beautiful main hall are constructed to stay cool in summer I suppose. But the past days, apart of the heave rainstorms that passed, were cold, so not comfortable to stay in. There were fireplaces but, apart from the bar some evenings, they were not lighted. It looks to me that the Spa and the Italian restaurant are different companies. Although all inclusive they charge € 5,00 for a medium hot espresso, and the Spa can only be contacted direct, even for simple questions like " if the aqua gym of Sunday is cancelled or not", no info is given. No towels provided at the outside (very cold) swimming pool, and het medium warm pool and jacuzzi (charged) they provide towels after many requests. The outside bar serves meals but they are outside the package, and as well in the Maroccan restaurant there are additional fees on many of the dishes. They are also not trpared on weather changes, although the water was really pooring down, no umbrella available. Conclusion: we travel a lot, all over the world, and my expectations of a 5 star all inclusive resort are different from what was offered and served. It is a nice place, they are very friendly but there is a lot of work to he done to reach the level I expected.

And here i am once again here , loving it and enjoying like the first time with my wife , it is a little bit colder but it is okey there is an heated pool that you can book , all in all it feels like a homecoming with the lovely staff in the front desk and in the restaurant

Just returned from a week stay. We had a wonderful time. The staff are lovely and really made it a great stay. Khalid at front desk and there was another man who arranged for me to use the indoor pool a couple times - so helpful. Also rashid in the restaurant was so friendly - all the restaurant staff were great. The bar staff in evenings also so helpful. Thank you for my delicious expresso martini ! The man with the glasses behind the bar - he was so kind. Mohamed who ran entertainment also fun. Smoking in the bar was annoying though but I guess it’s allowed in Morocco. The food is fab. Loved the Moroccan pancakes and the biscuits. Our room was clean and spacious. I do think the indoor pool should be free in winter months. That was a bit disappointing We would def stay again. It’s a beautiful hotel .

We had one night at this beautiful riad due to a cancelled flight and we wish we could have stayed longer. The environment is beautiful and spotless. The charming team at the front desk made us feel incredibly welcome and well looked after following our stressful time at the airport. The breakfast buffet was fantastic with many options for all tastes. A short commute from the airport and into the medina. Happy to recommend.