Jaal Riad Resort

The hotel is stunning rooms stunning food in cat restaurant was amazing also you the terize restaurant for us was amazing food fantastic staff can’t do enough for you from fetching drinks to carrying food also the chef was excellent in telling us about the food dishes

After visiting as a family of 4 in July, myself and my husband came back in November for our anniversary. Again, what a beautiful time we had. The staff remembered us and we were treated with absolute courtesy . The staff are just THE BEST. Please, PLEASE ignore the negative, miserable comments. Just enjoy the wonderful hotel and its delightful atmosphere. It’s not a 5* hotel, and it’s pretty clear from the off that it isn’t by how much a stay is, but who cares - seriously!!! Aimem, Rania, moncif, Yousseff, all restaurant staff/ chefs. Lovely ladies that clean the rooms. And super Salim in the bar along with Nordine and the young lads serving. THANK YOU for making our stay so memorable once again. See you again in July when we return as a family of 4! And for those who moan and whine about this delightful hotel and want 5*++++++ then go to Beverley Hills instead !!!

Beautiful hotel, an oasis of calm and serenity, excellent facilities and fantastic service. The staff were superb, the food was delicious. We were all inclusive,m for a week. Wine was great, beer was cold. We will go back.

This is our second visit. We brought our close friends this time around. We’ve loved it. The location is a good distance from the centre in a cheap 10 minute taxi journey. The atmosphere is both relaxing and lively. The rooms are good , cleaned everyday if wanted. The all inclusive is worth the money, we prefer the garden view over pool view. Noise levels vary around the resort. A lot of the staff are very friendly and helpful

Just been to the Jaal Riad . Yes i had read some of the reviews and to some degree yes maybe but abit harsh . The aeroplanes do come across often but with the hotel very near to the airport that is expected . Probably abit of spruce up hear and there but not much. Room is great and cleaned often . Great base for going anywhere or super pool if you want to stay . No problem getting a sun lounger if required. As always you'll have the put the towel on brigade . Found the food good , although abit on the cold side but there is a microwave . Must say a special thankyou to Aimen and the young lady who helped us tremendously and made our stay thoroughly enjoyable . Will be staying there again .

We booked this through jet2 and we’re not disappointed. We read many negative reviews before departing but it certainly didn’t put us off. We were more than happy with the food every day as even though some dishes might have reappeared there was alot of choice. Arguably some of it could have been hotter. The Terraz restaurant was very good. Waiting staff were pleasant but sometimes slow to serve or show interest if you wanted more wine or water. The Rose wine was the best. White tasted like vinegar. The bar was always busy and you had to queue but there were other areas you could take your drink and sit. Evening entertainment was varied and enjoyable. The room was clean and tidy and very spacious. We had no issues with house keeping apart from one day when the hand soap was not refilled and we had to ask reception. The pool was lovely and large and while the water was cold, once in and swimming you soon warmed up and it was worth it. The spa was lovely and the hamman treatment was spectacular. The only drawback was there was much dialogue in explaining every stage but it didn’t impact on the experience. We did some trips with jet2 and through Viator and were impressed every time - pick up and drop off at the hotel. We did take a taxi to the city. Concierge was helpful in hailing one from over the road, however the driver didn’t speak much English and decided not to drop us where he’d been directed and instead dropped us outside his mate’s shop in the city. We didn’t go in and walked off to where we had wanted to go but he warned. The area was pleasant - a lot of construction got by on - but we walked round the block a few times and took in the shops including a supermarket. Look out for the birds - they fly round the restaurant and the corridors. Quite sweet bit some people may not like that.

Please take note: this hotel is never a 4 star + hotel, at best 3 star. the hotel was very tired, dark and dismal, the cleanliness of the room was unacceptable, we had to request additional cleaning of the bathroom and balcony. There was always the smell of drying in the toilet. With regards to food, oh my word, Luke warm coffee and food, if you like stews you were OK, we were served the same soup for 4 out of 7 days. The sweets were always the same oranges, pommegranit , and the same cake selection. Waiter service was not very good, With regards to the bar, service stopped at 11pm, and on one night no beer was available. One concern was that many of the floor tiles with inside and outside the hotel were broken and or cracked. Whilst the outside area of the hotel was a really nice set up, the pool was very cold, you could use the indoor pool for a charge of £25. The pool towels were a bit threadbare as were the dressing gowns in the room. At outside pool bar you had to pay for several menu items, this is not an all inclusive package. We would not recommend this hotel to anyone. On the plus side the beds were comfortable, and we did have an issue with our luggage, which with the help of Amien who is absolutely brilliant was resolved. FAX

Food could have being hotter was ok staff good helpful thanks rania and airmen for hospitality …………………………………………………..

Had a lovely 5 night break with my partner, the hotel is absolutely beautiful. We stayed on an all inclusive basis but when we booked we’re not aware that the heated indoor pool was not included which was a bit of a let down. Food can be a bit hit and miss and we found the lunchtime buffet menu was much better than the evening. We only ate at the pool bar one lunchtime but surprised that some things on the menu you had to pay for. You could get a chicken burger with the all inclusive but not a beef burger or a Caesar salad. The all inclusive drinks were good especially the beer and the red and white wine. We definitely got our moneys worth when it came to the drinks. Room was beautiful and very clean, bottled water left every day, massive big bed, lovely shower with really nice toiletries. We never had to get up early for a sun lounger there was plenty available. All in all we had a lovely holiday and would consider coming back to the hotel for some winter sunshine.

This is part 1 of the review as we are currently still staying at the hotel. Issues: 1: The food choice within the hotel, the same things every day for breakfast lunch and dinner . 2: Hard the find a clean prep table that’s not being used 3: Staff are warm and friendly, but sadly management not so and don’t welcome a women’s view of how a 5 star hotel should be. 4: Rooms are noisy, doors banging and you can hear people talking in the hallways, not a peaceful relaxing place to stay. 5: Many many hidden extras, for food, drink, swimming pools and towels! As in some all inclusive hotels occasionally they charge for premium brands of alcohol, this is one of them. If you only want a snack for lunch instead of going to the restaurant, beware you will have to pay as food at this time as you are required to dine in the restaurant. But in saying that the pool restaurant isn’t all inclusive many items are not included like the Caesar salad or a burger you need to pay for no matter the time. Towels for the pool are not included you are required to pay 200 dirham per towel, Coming later in the season means the sun isn’t so strong so the outside pool doesn’t get warm. You’d be right in thinking that’s ok the hotel has an indoor pool, but guess what you are required to pay to use this!! Today is my birthday and are booked into the hotels Italian restaurant, I wonder where extra will be in store for us there…… part 2 come…..