Jaal Riad Resort

8 of us, on a golf trip, 4 twin rooms. Hotel is beautifully designed, with many seating areas and quiet spots to hide away. The room was spot on, nice shower and spacios separate toilet. Wifi worked well. Taxis were easily available. Staff around the reception were helpful. Staff in the restaurant needed a little bit of cajoling at evening meal to bring some wine to the table. Cleaning and bar staff were good. I will go into a little bit more detail regarding the food, seeing as we were all inclusive. The main bar was great - good service. Food - the choices at evening meal could have been better.. I get the feeling that unless you were there as it opened, the choice and amount diminished as the evening went on. (Note* we would arrive at 7.45- 8pm). Cold starters (salads etc) were good but you often had to cobble a main meal together, ie mash would have been nice, but there isnt any, so rice will have to do. We only had lunch once and that had a great selection. It may be that as it was late in season they wound it down a bit - I don't know. We booked one of the two a la carte restaurants for one of the nights. It was the Italian. We went up there, and it was in darkness. Not a soul. We all laughed about it, but we never did get our meal there as we only had one night left and had other plans. The afternoon bar and snacks by the pool were great, ideal. Breakfast for me is simple, however, an item that they had in the beginning of the week disappeared and never came back. Oh well. I booked a massage. - spot on. Would I come again - yes. If I read reviews after this that the evening meal is better than I described, that would help.

Just back from a wonderful, relaxing trip at Jaal Riad. The staff were helpful. Food good. Everyone was so friendly. Only a short taxi ride from the Medina so easy to go sight seeing. Would definitely like to come back

No Chat GPT here just straight from the heart. I travelled to Marrakesh twice and stayed in the Jaal Riad resort on both occasions. The fact that I came back a second time speaks volumes. The first time I came was in July 2025 for 9 nights with my family (yes my 24 year old daughter and 19 year old son decided to invite themselves 🤣🤣🤣🤣🤣🤣🤣). We had such a fantastic time that by day 8 I was so depressed that we had to leave so we extended the stay for a few more days. We said we would be back and this time myself and my wife Pina came this month for 5 nights to celebrate our 25 years of Marriage. Our experience was even better the second time round. Why do I love the Jaal Riad so much. One word the STAFF. The staff are amazing. Very friendly and cater to your needs. What did it for me was a lot of the Staff remembered our names. The food this time round was even better than the last time. Yousseff the chef made some fantastic curry dishes 10 out of 10 that butter chicken was amazing. Foulouh from the Pool bar was very helpful. Simo Christ and ayah and Jabal in the restaurant were very friendly and helpful. A special mention to Monciff in the restaurant, always made sure we were catered for. Rannie, Khaleid and Aimen at reception were always friendly and helpful. A special mention to the bar staff. Salem and Noredine. These guys are amazing. Great craic and banter with them and are amazing at their jobs. Young Amin and Whalid are very friendly and helpful at their jobs in the bar. The cleaner that cleaned our room had the place spotless. Great job. I’ve already booked to come back in July 2026 with the family for 12 nights and more than likely do a few days in March 2026.

I read many reviews before staying here and wish I had listened! This hotel is not a 4 or 5-star resort by any standard. It has potential but is in serious need of refurbishment - from the cracked pool tiles to the tired, worn-out bedrooms. Cleanliness & Condition: The pool area is poorly maintained — no tables, plastic glasses scattered around, and dilapidated sunbeds. The pool itself was freezing, definitely not inviting. My mattress was faded, and the towels were dirty and threadbare (and yet they ask for a deposit for them!). The rooms felt unhygienic, and I'm glad I had my own wipes. Service: The service is almost non-existent. Our safe didn't work, and it took me three trips to reception before anyone fixed it. When we asked about a late checkout, we were told the hotel was full. Food & Drink: The breakfast experience was poor. On our first morning, there was no explanation about what was on offer (which wasn't much anyway). The "meet and greet" staff preferred chatting to colleagues instead of helping guests. Breakfast mainly consisted of pastries and bread. The bar menu had no prices or descriptions, and there was no one collecting rubbish around the pool. You'll find beer and gin, but no idea of the brand or measure. Atmosphere: The music around the pool felt like being on hold at a doctor's office — repetitive and annoying. When a group of Italian guests arrived, suddenly there were more managers than teaspoons, so clearly staff attention depends on who's staying. Other annoyances: * Key card stopped working before check-out time * No tables by the pool No sense of 5-star service or standards To qualify as a true five-star hotel, a property should deliver luxury, service, and attention to detail — all of which were sorely missing here. Bottom line: This hotel could be amazing, but right now it's a long way from five-star quality. Aimen was a real front face for customer service, but when I showed him the dirt in the bedroom nothing was actioned. The response for the his review will be the standard of all the previous, and no action takes place- just words!!!! What a shame.

Horrendous hotel. Aggressive management. No labelling for allergies whatsoever, no help with this issue, broken tiles around the pool, have to get up at 5am to get a sunbed. Food was disgusting when we could actually eat it. Came home with campylobacter infection and was in hospital, unwell for weeks. Please do not ignore the bad reviews, this hotel is awful.

Wonderful hotel with a beautiful room (deluxe pool view), spacious and comfortable. Lovely bathroom, although it lacks a magnifying mirror. The pool is superb and huge, with plenty of sun loungers and umbrellas. The staff are cheerful, kind, and efficient. The breakfast buffet is generous and varied. As for the other meals, there’s a good selection, though a bit repetitive. There’s a lack of fruit options at lunch and dinner, although there are many excellent pastries. It would be nice to have yogurt, fromage blanc, ice cream… or simply some cheese. Thank you so much to Aimen and Rhania for your warm hospitality. This is my second time staying at the hotel, and everything was great — just a small note that the mirror in the room could use replacing.

Spent a wonderful few days until I got terribly ill. The hotel staff, especially Aiemen were phenomenal in taking care of me. He checked in on me every 2 hours, ensuring that I had everything that I needed even when he had gone off duty for the evening. First thing in the morning, he was back to check in on me and arranged a late check out as I needed to rest before my flight back. Aiemen is absolutely an asset to the resort and will highly recommend this resort. Customer care and satisfaction was always top of mind. Fantastic resort, staff and facilities.

Excellent food and service at the cat restaurant, Food came fast and the beers were brought out before the previous were finished! 10/10 would recommend

We had good experience in Hotel in Marrakesh. Excellent service from Rhannia the hotel she as helped us a lot Rhannia helped both of us .

Booked through Jet2 on an All Inclusive Plus package. Firstly, I want to say that I do not recognise the hotel based on the previous negative comments about the Jaal Raid. My partner and I had a fantastic week, totally relaxed and recharged our batteries. We were in Room 1040, 14/10 - 21/10. We arrived around midday and were warmly welcomed and served mint tea while completing the check in process. Our room wasn't quite ready so were invited to take lunch in the main restaurant. The hotel is beautiful and kept so clean - saw staff cleaning every area, every day. Obviously housekeeping will always prioritise room changes before daily visits and we had no problem with our room being refreshed later in the day. We enjoyed the food - lots of variation and happy to say an absence in the restaurant of "british staples". I simply don't understand how anyone would be moaning about the food unless of course you are looking for burger and chips at every meal. Some things were not to my taste but I always give everything a go. The staff were lovely - took our drinks order immediately and poured water for us. Both waiting and kitchen staff greeted us at every meal. Pool bar staff worked hard and were constantly busy but still managed good service. Food was good and only a few items had a surcharge for those on AI. The pool area is kept very clean and there were enough sunbeds to go around - you will always find people putting towels out at 5am wherever you stay. The evening bar was great - brilliant atmosphere and a good selection of drinks and the female singer had a wide repertoire. The karaoke was hilarious - we found that not all Italians can sing "Volare" :D I had a very enjoyable and relaxing session in the Spa - Hamman and Massage. The price a little less than here in UK. People have mentioned the noise from the planes - we really never noticed the planes until the Saturday which seems to be a very busy day and a different flight path but after a few cocktails, we forgot about them. The location is outside of the city centre in an area of development. There is a shopping mall about 10 mins walk away with a range of shops and a supermarket. The stand out for us is definitely the staff team across the hotel. Everyone was friendly, helpful and clearly wanted us to enjoy our holiday. I want to say a special thanks to Rania for all her kindnesses and going the extra mile and the same for Salim in the evening bar - what an entertainer!