Jaal Riad Resort

Very disappointed in this hotel. This is not a 5* I believe Jet2 have now lowered the rating on this hotel since I booked. On arrival we had to wait to check in. At first glance the rooms looked spacious, but once we started looking around it was clear it wasn’t a 5*. The toilet was dirty, the grout around the sink was coming away and there was mold in the bathrooms. The pool toilets were disgusting. Some had no toilet paper, there were toilets that wouldn’t lock, broken light switches, broken toilet flushes. There were not enough sun beds. Some of the sun beds were broken, and all of the cushions on the sun beds were filthy, clearly never been washed. Some tiles around the pool were broken. The breakfast buffet was good, lots of options. However the staff on the hot food counter were rude. For lunch the pool bar was the better option, food was freshly cooked. The evening buffet was inedible, I was looking forward to the traditional food, but when I tried the food it was extremely dry and overcooked. Trying to book into the à la carte was extremely difficult. We kept getting told to come back in a few hours and book. Eventually we got a table, and the restaurant was empty (this was something we heard off a lot of quests). The service in the à la carte was slow, and once again the food was awful. Not worth trying to get in. The queues for the bar are ridiculous, the hotel is not set up for the amount of guests. If you want to drink outside of an evening it’s very difficult to get a seat. Lots of people just sat on the walls around the outdoor seating area. I would not recommend this hotel to anyone.

The Jaal Riad is a stunningly beautiful Moroccan hotel, showcasing traditional Islamic architecture with the finest attention to detail. The high ceilings and elegant design create an immediate sense of grandeur. Our room was spacious, with a large comfortable bed and everything we needed for a relaxing stay. The staff were consistently courteous and welcoming. Special thanks to Abdul, the personal trainer, who was outstanding; Julien, the entertainment coordinator, who was always attentive; and the concierge, who offered excellent advice for our excursions beyond the hotel. The gym exceeded expectations — much larger than the photos suggest — and equipped with the latest Technogym machines. The spa facilities were superb, and the outdoor pool was vast, surrounded by comfortable loungers perfect for unwinding. Dining was a highlight. The Cat restaurant served Italian dishes of Michelin-star quality, with excellent service. The buffet restaurant offered an extensive variety of options, while the Moroccan restaurant was among the most beautiful venues I’ve ever dined in. A special mention to Ishmael, whose service was exceptional. The only slight disappointment was that the food itself didn’t quite match the elegance of the setting. Overall, this is a truly beautiful 5-star hotel, and we enjoyed every minute of our stay. Highly recommended for anyone visiting Marrakech.

Beautiful setting, fabulous pool, very clean but extremely pricy. A bottle of water is 5euro compared to 50c outside the hotel! Food choices are limited and trying to get a table at one of the restaurants in the evening is difficult, it feels like the only real option is a very limited buffet. When we eventually got into one of the restaurants, after booking online we had to negotiate with reception to get us a table, then we had to wait 30 mins before we could sit down and then we had to wait 1 hour before our food arrived and the bill arrived to our table straight after our main course without option for desert. It was out last night and had hope for a special evening but it definitely wasn't, would recommend leaving the hotel to eat in the evenings otherwise you will be disappointed. The bar food is fine but very limited and expensive, there is a shopping mall 15 min walk with a food court, we found on last day. Food more reasonable and a nice change. The hotels advertises yoga but when I asked at reception I was sent to the spa and when I asked at spa I was sent back to reception. I asked again at reception and was sent back to the spa, at this point I gave up, really disappointed because I was expecting to do yoga on my holiday. They advertise discounts but we paid full price for all our food and spa treatments so not sure how you avail of the 30% discount in the spa, didn't seem to be available to us or the 15% discount in restaurants? There is no airport transfers, you need to get a taxi and there are no transfers to the medina you need to taxi if you want to go, taxis are easily booked at the front gate, a bit of haggling required for the return trip. I would have hoped for more for the price of this hotel!

Having booked without reading the reviews, we were a bit concerned when we read the negative reviews but the concerns disappeared on arrival at the resort. We were met by Eamonn (hopefully spelt correctly) who was so friendly and helpful. Throughout our week, he was brilliant with his advice. Chris the porter was a good laugh and helpful too. We never had a problem getting a sun bed at any time of the day. The food in the main restaurant and the pool bar were very good and the service from Maunssif, manager at the main restaurant and Khadija and Ibrahime at the pool bar was great. We had a wonderful week and met some lovely people. Thank you to all the great staff. Would thoroughly recommend the Jaal Riad Resort.

Beautiful hotel Staff lovely and friendly Rooms are clean Manager Badr was very friendly and always happy to help Comfortable sleep Plenty of space to relax within hotel Food was amazing healthy choices with the most exquisite desserts

Just back from a week's holiday at the Jaal Riad, Marakesh with my daughter. We booked with Jet2. They had representatives on site every other day, although we didn't need them. We were greeted on our arrival by the lovely reception staff, Aimon ( hope that's the correct spelling ) in particular, was a delight, and even showed us to our room. He was very helpful throughout our stay - he is a great asset and credit to you, Jaal Riad, don't let him go 😊 We were upgraded to a pool view room on arrival, it was clean and comfortable, and the housekeepers were in attendance every day. The food in the main restaurant was of local origin and plentiful - we had some fantastic pastries 🤭 The lunchtime snacks available at the poolside bar were a hit with us - try their Chicken Schwarma wrap, you won't be disappointed 😋 As part of our stay, we were able to eat at the on-site Italian restaurant - The Cat - the food, service, and ambience here was fantastic. Drinks were flowing from early until late and completelyacceptabletaste wise, but as with most all-inclusive places we have stayed at, if you want specific brands, you have to pay! The prices were very reasonable, though. We paid less than £5.00 for a double Malibu and Pineapple, and a doubleTanqueray & Tonic was about the same, we didn't make a habit of getting the "named" drinks but we did indulge on occasion 😀 The bar manager was a lovely chap and he did his own measures when pouring the drinks 🍸 we often had to tell him to give us a "smaller measure"... third world problems right there 😀 The pool was adequate and cleaned nightly, but this brings me to my only gripe - the sunbed situation needs attention. There aren't enough beds to accommodate everyone getting one - we witnessed a full-on row one morning between two ladies, one of whom had put towels on four beds and then went out for the morning!! There appeared to be animation and a pool team in attendance. Maybe they should be encouraged to remove "long stay towels" after a period of an hour or so? One shouldn't have to get up at 5.30 to ensure a spot in the sun! We didn't venture out of the resort other than to visit the local shopping mall, but we weren't ever intending to do much apart from rest, we both work hard and went to relax in the sun - which we did in abundance. Overall, we had a lovely time in this hotel, and we have both said that we would return to it at some point in the future.

i use TA myself alot to decide on hotels etc, so only right i leave an honest review, I will start with the positives:- 1) The staff in general are a credit to the hotel and most are courteous and multi lingual (which is always embarrassing for me being a lazy single language Englishman) and happy to help in any way. 2) Rooms are kept well and cleaned daily with fresh towels 3) Food is acceptable, its all inclusive so unless fresh cooking station its likely to be tepid. (there were some complaints from guests but come on its all inclusive) 4) breakfast choice is ample, would of liked apple as a choice rather than just orange, but thats being picky 5) Location is good for a 10 minute transfer from the airport and 10 mins to Medina and the Budda Bar and Lepoard restaurant both well worth a visit. 6) the weather was hot sunny and dry :-) Ok now for the downsides :- 1) There are not enough sun beds for the amount of guests, so people think acceptable to get up at 6am put towels on their beds and go back to bed then to breakfast and finally to their beds at 10am! (spoke to a couple who had no beds for 4 days) Not sure how the hotel can eliminate this? 2) The a la carte we were entitled to one visit to each for a 4 night stay, we only managed to get into the Italian and that was a 9pm at a special request to the chef this btw was as soon as we arrived night one, we booked before even going to our room! annoying as we went there 8.40pm and only two other couples, didn't get to the Moroccan as "no space" in the 4 nights we were there. 3) The hotel is right under the flight path, so unless you are a comatose sleeper they start at 5.50am first wave and every 5-10 mins until 7.30 ish then go over during the whole day whilst at the pool 4) Its not a 5 star and nearer to a UK 3 star, theres a lot of work needed, the pool area is kept clean but the walking area has cracked flagstones and holes etc, the rooms have a lot of wear and my small window was actually screwed closed because there was no handle to close it. 5) There is one bar open during the day, same for evenings, so queues for drinks were sometimes ten deep, the lager was ok the wine was ok, but the spirits were weak and the cocktails really not worth sampling at all, as all tasted just like water. So the big question is would i recommend to F&F, if you are going for a few nights and you planned to go out and explore visit the Medina etc then yes and keep expectations low then go B&B but all inclusive is not worth it IMO

The hotel itself is ideally located, very clean and visually beautiful. A couple of points you need to be aware of prior to booking; 1) There are not enough sun-beds to cover the residents if fully booked and people place towels on them from 5am. So expect to get up early if you want one. The hotels do not police the policy of not reserving sun-beds. 2) The food edible, but limited in variety and mostly Moroccan. For a 5star hotel this is disappointing. 3) Drinks are non-branded as you bc would expect from an all inclusive, but the premium options are very expensive to bc say the least. 4) Your on the airport fly path, so be prepared for noise. 5) Staff - generally good customer service, but The ones managing the main bar are unhelpful unless you are paying for drinks. 6) Late checkout - They didn’t honour our late checkout, as previously requested. And once you have checked out, they remove your band and you have to pay for drinks. If you have a long wait for the transfer, this is very mean. This is the only hotels this has happened to us in Marrakech. I would forgive more if the hotel wasn’t classified as a 5 star, but didn’t live up to expectations. So, I will summarise, the hotel is good but not excellent. Could have been much better 7)

Although the hotel itself was lovely, rooms spacious & clean, they were a bit tired. Restaurants understaffed, no attention to detail, food tepid & ran out quickly, not replenished. Staff that were on duty oblivious to guests. Ala carte Restaurants always full apparently, although 1 night only 3 tables in the Italian. No space by the pool, guests reserving sunbeds from 6am, card deposit for pool towel card £34. Drinks watered down. Complaints left, right & centre from guests. Overall very disappointed & would not recommend.

First time in Morocco, hotel is literally 15 minutes from airport and slightly under the flight path so be aware that there are sometimes planes flying overhead which can get noisy but this isn't an issue and you shouldn't be put off by it. The hotel is large but feels perfectly sized, its immaculate through out and highly maintained. I will simply start by saying its liking walking in to a museum dedicated to the architecture and history of Morocco, its stunning. Every where you look you take pics and every bar and reception area is beautiful and a nice place to be. Food was authentic and beautiful but be warned.... The food is very limited and mainly the same, if you want any type of English food then forget it. We enjoyed everything, it was hand cooked, freshly prepared and all tasted brilliantly but they did run out quite quick. People complained the food wasn't labelled which is true but there was three chefs there at all times walking around asking how we were. Location is good, short walk like 5 minutes to main shops and Carfeur shopping, taxi to main inner town is 15 minutes max. I would defiantly recommend this if you want an adult only couples stay, its beautiful and your made to feel special.