Jaal Riad Resort

On arrival everything looked good, stunning reception (although check in took a long time). Tui expressed no taxes, but then had to pay a city tax on arrival, equal to £40 for our stay week long stay. Room on first impression looked fine, but after looking around again in the morning, lots of things were not 5*. Balcony was very small, only just fit two people. Bathroom finished to a poor standard, cracks in both the toilet and bidet, balcony door did not lock. No coffee or tea at all during the whole stay, if your lucky this may have been replenished. Could not take tea/coffee from restaurant back to room. Food - luke warm at best, very limited choices, once something had run out it was not replaced, so if you did not get the special nights meal, then it was tough, you just had what was left over. Snack bar - is not all inclusive, you have to pay for a beef burger and other items on the menu. ? Tui do all inclusive, but Jet 2 do all inclusive plus, therefore a different colour wristband with different menu options for food and drinks ?.. Drinks - very very poor. we made a complaint online to Tui, (as no rep comes to this hotel), but was just fobbed off with Ai generated responses. Vodka was so bad, that when we asked for just neat, they panicked. we can only say it tasted nothing like Vodka. Sunbeds - were a joke, we had to become those people who set an alarm to get a sunbed. When others came down they were given mats to lie on the floor, totally unacceptable for a so called 5 star hotel. Staff - They were very unhelpful, looked miserable all the time. If your French or Moroccan then things were very different. Also our transfer back to airport never turned up, so had to get a taxi for return flight home. Overall we would not recommend this hotel, it was not in the city was outside, does not have 5 bars, all activities they offer you had to pay for along most other things, everything had a price. Definitely not a 5 star resort its a 3 at best. There are lots of other lovely hotels in Marrakesh, go to one of them.

The hotel is clean and well kept. 99.9% of the staff and helpful and friendly. Food is nice but would be better if kept warm, this did improve slightly during my stay. Coffee machines at breakfast are hit and miss if working. My tip would be to take tea / coffee with you for your rooms. Yes you do have to get up early to get a sunbed round the pool, I don’t know how they can stop this. It’s the same in many places I’ve stayed. There is a deposit required for pool towels which is easily returned at the end of your stay. There can be queues at the bars, pool and evening. This (I think) is because they are making cocktails rather than using pre-mixed.

Stayed at end of August with my wife and daughter, I can see a few bad reviews from last week when we were there but disagree with these! The good points are:- Hotel is generally very clean and well maintained, some work going on in courtyard at present but doesn’t affect the holiday. Rooms are well sized and pleasant, a/c worked well and it was 36c for most of the time there, and bed was very comfortable! Only downside was that patio area is small on upper floors. Swimming pool is lovely, we went for breakfast at 09.00 every morning and always managed to get 3 beds under shade right by the pool, no problem! Yes, if you come down later than 10ish then the chances are the beds you’ll get will be on the peripheries, but generally there were enough beds to go around. Yes, some inconsiderate people put they’re towels out first thing and then don’t come back for hours, but if someone is looking I always tell them if no one has been there for 3+ hours! Snack bar by pool was nice with reasonable food. Vast majority of the staff were helpful and very pleasant, shout out to gentleman on main reception and the bar staff. Only people who I found who could do with some customer training were the two girls on the pancake/waffle stand tbh! Gym was surprisingly good, unfortunately I couldn’t use it as I’d had recent surgery No children!! Not so good points - Not disastrous but food was only average, there is an Indian station there, but had a strange selection. The buffet could do with some more variety, I love tagines, but apart from these the meat options were a bit limited. If you’re British and you want an English breakfast, you will be disappointed! Limited seating outside the bar area, especially in the evenings and they fill up very quickly after dinner. Zumba/aqua aerobics a bit noisy when they run these, if you want to avoid stick to the end of the pool by the restaurant as it’s further away from the speaker! Overall I think the hotel was very good value for money, friendly staff (in my opinion), close to airport for quick transfers, and close enough to the souks with a short taxi ride. Would definitely return!

Had an amazing time. We came at the last week of august. Weather was beautiful. Lovely clean and chilled hotel. All staff are helpful and friendly. Thanks Momo for aqua gym and entertainment. We loved trying the food.

Had an amazing trip to Jaal Riad Marrakesh, amazing hotel, food and entertainment! Special thanks to my friend Momo for being so helpful and friendly with us made our holiday even better!

Came for a relaxing break in the sun by the pool and people are putting towels out at 6 am and reserving the sun loungers,it's not right

One to avoid! Poor customer service. On arrival at this so called “5-star” hotel you are made to wear a fluorescent wrist band and then a separate “deposit by card is required” in order to get a pool towel. Unfortunately, there are limited sun-beds around the pool; towels on all of them with maybe only 50% being occupied (despite signage stating they cannot be reserved ?) That said, no one enforces the hotel policies. The same goes for ball games in the pool … seemingly encouraged by the hotel staff. Then there are the two cheesy music sessions playing simultaneously outdoors, all day long. Exhausting! It hardly conjures up the image of a peaceful Riad as described in the marketing literature, more like a “Club 18 - 30s” in Benidorm! I know I’m sounding negative but I’m struggling to find the positives. To give balance, the rooms are reasonable and the food so far has been OK.

I stayed at Jaal Riad in Marrakesh with my adult daughter for 5 days in early August, and it was nothing short of spectacular. The hotel itself is absolutely stunning – full of authentic Moroccan charm, with high ceilings, beautiful art, and the constant sound of birdsong throughout. Little sparrows are everywhere (especially at breakfast!) which adds to the charm, though a word of advice: don’t leave your food unattended or they’ll happily help themselves. The food was outstanding. The buffet is served three times a day, and every service was exceptional – adventurous Moroccan dishes alongside simpler options, all prepared to perfection. The fish-themed buffet was a highlight, and breakfast was a joy with freshly cooked omelets and piping hot Moroccan pancakes made to order. The pool bar food was fine, but it couldn’t compare to the quality of the main buffets. Drinks (cocktails, wine, beer, spirits) are all included, and the evening bar was simply beautiful. The pool is huge – essential when the temperature reached 42°C most days! Air conditioning in the rooms worked brilliantly, so escaping the heat was never a problem. Previous reviews about sunbed availability are misleading – we never had an issue finding a spot. The loungers are wooden with thick, high-quality mattresses, and there are also cabanas and sofas available. Best of all, there were no “towel wars” – no need to rush out early. The adult-only atmosphere meant everything felt calm, civilised, and wonderfully relaxing. The staff truly make this place special. Every single member of the team was warm, friendly, and couldn’t do enough to help. Their genuine hospitality elevated the whole experience. This hotel offers exceptional value for a high-end, all-inclusive experience. For anyone looking for a quiet, luxurious break with incredible food, excellent service, and a serene atmosphere – this is paradise. I cannot wait to return.

El personal es muy amable y atento. Las habitaciones son cómodas y grandes, a cualquier hora te hacen la habitación. El desayuno está muy bueno y variado. La piscina es muy grande y cómoda, aunque le falta más hamacas. El hombre de la puerta de la entrada que abre y cierra la puerta a los coches es muy amable y educado.

We stayed a week in July which was an unseasonable 46c lol so spent a decent amount of time in the hotel itself. The food isn't as varied as I've seen in other All Inclusives but I'm happy with that as there's less waste: it was always tasty, varied and we never had any issues. The room was really nice - the AC isn't that strong but it kept the room at an agreeable temperature. The only two things I'd suggest should be looked at are sunbed umbrellas - nowhere near enough and a lot of them are huge and fixed so you have to move during the day as the sun moves. And evening meal time isn't great - the restaurant doesn't open until 7.30pm and, as there's a bit of an older clientele here, a topic of much discussion was that 6pm or 6.30pm would be a better time - I've never stayed anywhere that opens that late for dinner.