Jaal Riad Resort

What an amazong hotel! Special thanks to Momo. He was very entertaining and kind to everyone. I can only recommend this hotel.

What a lovely hotel to spend our weeks holiday at. We knew straight away when the minibus dropped us off that we were in for a treat. The outside of the hotel was clean, tidy, secure and very pretty. Moroccan style architecture and a pretty fountain full of rose petals. The inside did not disappoint and the warm welcome from reception was good. We were shown to our garden room promptly and could get settled to begin our holiday. If I have one slight criticism, we were not offered anything to drink after a long day's travelling and no information was given about the surrounding area. We were booked on a bed and breakfast deal so the only option we had really was to pay for the Asian buffet at the hotel. It was just about to finish so the food was tasty but cold and had been sat a while. The buffet was quite expensive and the price did not match what we got. Saying this however, the week just got better and better and can not fault the hotel or any of the staff. The room itself was decorated nicely, was cool in such hot weather due to the air conditioning, it had plenty storage and an amazing rain shower. Bed was very comfortable and we had a little courtyard area. Rooms were cleaned everyday, fresh towels, robes, slippers and two bottles of water were waiting on us when we got back. The hotel itself was very pleasant especially the pool area. No trouble getting a sunbed and parasol as long as I put towels and books down before breakfast. Like a previous review, we did notice that some people reserved sunbeds with towels but failed to show up till late afternoon. Thought this a bit cheeky- we only put towels down if we planned to spend the whole day there. Entertainment was enough and you can take or leave it. Water aerobics etc in the pool and a singer etc at night in the bar area. Used the spa for a Hammam ceremony. It was amazing, we had the mandarin one and the hair mask was wonderful. Very clean and comfortable area. Robes could of been a bit bigger. The day we were due to go home, we were allowed to keep our room till about 12.30 which was great. We ate in the poolside restaurant ready for the journey home and got free desserts which were amazing. Again whilst waiting in reception for our transfer, I thought maybe the offer of a drink would have been a nice touch as we had a while to wait and it was very hot. Overall, I would recommend Jaal Riad Resort, we had an amazing time and would love to revisit.

We've just returned from our honeymoon in Marrakech and we can't praise the Jaal Riad Resort enough! We stayed for 8 nights and the staff were very friendly and helpful, we loved chatting to them and they were so kind and knowledgeable. Aiman and Khalid were especially lovely, they helped us a lot and made us feel so welcome and looked after! Our room was clean and more spacious than we thought it might be, and the air conditioning was amazing which was a big relief during the summer heat. The food was good, and the bar staff were generous and warm (they don't measure shots so the drinks were great, and Salim was very fun!). The pool is huge with plenty of space for everyone, and we always managed to find a couple of loungers free. I've seen a couple of reviews about the volume of the music being too loud but I never noticed this being a problem. There were plenty of activities on offer, and the resort can book trips/excursions for you that make the whole process effortless for good value. Special mention for one of the ladies who worked the main restaurant's desk, I'm so sorry that I didn't catch her name but she was teaching me some words in Darija, such as to say "Behir" if someone asks how you are! When we planned to go to the city's Medina we asked for some sightseeing tips or recommendations, and Aiman sat with us and a map and gave us a clear route to plan our sightseeing efficiently, which was fantastic! We noticed in Marrakech that the locals speak French far more widely than English and it could be quite challenging communicating with the locals, but the Jaal Riad staff speak English very well and it was always nice to come back from a day out and be confident that the staff knew what we meant! We felt genuine, warm bonds with the staff members who are so professional, and care deeply about their guests as individual people - not just tourists on a conveyor belt. We would highly recommend this resort to anyone planning to visit Marrakech, it is the perfect place to relax whether it's a day at the pool, at the on-site spa, or after a day out in the Medina, Ourika Valley or Agafay Desert! We miss the resort already, thank you all for everything!

Just returned from this hotel yesterday, very disappointed, rude & ignorant staff, all inclusive plus is a rip off, We had all inclusive plus and couldn't even see what we paid extra for, We arrived at 10AM to be told our room wasn't ready until 2PM but on our own investigation we found the room was ready well before! It's that silly that the food from the pool bar has a supplementary charge, something as simple as a burger costs £8! (wasn't even that nice). Many other guests ordering McDonalds or Burger King. Speaking to other guests who also agreed the food was very poor at this hotel. Some drinks have supplement charges (even though we were 'plus'). Exchanging money to Moroccan on a stupid rate that is way lower than the actual exchange rate, a charge of £40 to change your money back to GBP after an argument to even get them to change it back. The food is poor with hardly any choice, Spa prices are laughable and very expensive, No drinks available from breakfast till 11am. I go to many all inclusive hotels never had all inclusive as poor as this hotel. All inclusive should be 'everything is included in the price of your holiday' - This hotel is far from an all inclusive resort. You couldn't pay us to return to this hell hole of a hotel, we were so relieved to checkout and go back home.

I have just returned from my first solo adults only holiday to this beautiful hotel. When I initially booked this holiday, I read the reviews which were all glowing. Then not long after booking the reviews seemed to go downhill. So when I set off for my trip I was a bit nervous about what I had booked up. Well, let me tell you, I need not have worried!! From the moment I stepped foot into the beautiful hotel reception area whilst receiving a very warm welcome by Khalid and his fellow worker, I felt completely at ease. We were given a refreshing drink of mint tea whilst we went through the formalities. There is also tourist tax to pay at check in. I was shown to my room by a lovely porter. My room was a ground floor garden room. The design and architect of these rooms are gorgeous. The rooms are kept very clean everyday and towels replaced. There is also bottled water left in the room everyday. The beds are very comfy. I ventured out to the pool area and managed to get a sunbed, no problems. In fact the only time I think was difficult to get a sunbed was over the weekend, but other than that, you could pretty much always get a sunbed. Yes, some beds had been reserved, but this was not an issue and never at early doors. Towels are provided but you need to pay a small deposit for your towel card which is refunded at the end of your holiday. This is obtained from reception. The pool area is lovely and the pool itself is huge and very refreshing. My only gripe of the whole holiday was the music played around the pool. First thing in the morning there is such a chilled and relaxing atmosphere, with soft music playing quietly in the back ground but once aquarobics starts, the volume gets ramped up then they seemed to forget to turn it down!! This hotel wants to provide a relaxing atmosphere, so I think the loud music spoils the ambience. I put my headphones in to listen to my music but it sounded like a bad mix tape from the pool music and mine!! It didn't drown out the pool music. There is a pool bar which opens at 11am which was never an issue. I never experienced big queues as mentioned in previous negative reviews. The longest I had to wait was maybe 5 mins? The food in the hotel is lovely. Not a huge choice but something for everyone. The deserts taste as good as they look! You can also eat at the pool bar. I didnt eat there so I can't comment on the food, but from what I saw it was burgers, chips and pizza. The hotel is in a great location for the centre of Marrakesh and the airport. All the staff are very friendly and polite. Nothing is too much trouble. I loved my 5 nights and 6 days here and was very sad to be leaving. Being alone I felt very safe and non deterred about being there as a solo holidaymaker. I'm already looking to see when I can return here. Do not hesitate to book, just do it , you won't be disappointed.

Hotel is stunning. All staff were very good. Beautiful pool area, but music was too loud. Would I recommend this hotel,,, definitely yes. Great location.

Spent a week with my adult daughter and the hotel was a joy. Spotlessly clean and the staff were super friendly and helpful. The dining and drinking areas were clean and relaxing and the pool was marvelous. Adults only so no screaming children and everything operates on a nice mellow pace. I would happily revisit and hope to soon.

Returned only yesterday from Marrakech We had nearly 5 days at this hotel The hotel was very clean and had a beautiful swimming pool outdoors The rooms were lovely and comfortable The staff were very friendly and helpful a big shout out to Rashid and folio(may be spelt wrong!) At the bar outside The entertainment was good However has put negative reviews are obviously very hard to please! We would go back again ! Loved every day here and at the souk shops in the square! Well done to you all at Jaal riad Lisa and Patrick

Fantastic, clean hotel. Daily repairs carried out quietly and efficiently. Lovely large pool to cool down in. No issues with sunbeds, we always managed to get one. Room was great. Shower products available for use. Restaurant - morning breakfast, plenty of choice. Lunch can either be in the Restaurant or at the pool bar (the latter is better but slower service), evenings - different themes each night, excellent standard. Huge compliments to the Chef Youssef who was always available to interpret the French signs and explain the dishes. He is very passionate about his job and a humble human. Asmara was wonderful and Moncieff (not sure if spelt correctly) was fantastic. We had our A La Carte in The Terraz Moroccan Restaurant and the food was delicious. Not one bad meal was had during our 2 weeks here. Entertainment every evening. Bar staff are excellent. Highly recommend whether it's a short get away or a longer trip.

A few minutes drive from the airport we received a warm welcome from the staff especially Raina who has a great sense of humor and instantly helps you settle into the chilled environment. Also Khalid was very professional and efficient. Our room was ground floor with a with pool view with private outdoor seating area with steps down the the pool offering us the ultimate convenience. At the pool the staff are in the background but are ready to assist with any request or queries and they are very polite with great personalities when you engage with them. A special mention to Ibrahim The pool has the best people with great conversations to be had. This occupies the time normally filled by activity teams at other resorts. Food was healthy and fresh for non fussy eaters. A top resort to relax and chill 5***** 3 nights