Candlewood Suites Chambersburg by IHG

I would love to give a review of the hotel but the hotel over booked when I had a reservation already made. They called 3 days before the trip and canceled my reservation because they messed up. The girl that called was supposed to try to book us in their sister hotel and call us back. By the end of the day I figured everyone was booked because it was a big wrestling tournament. She didn't even have the courage to call back to tell us. When I called them, I was told by a different girl that I would need to find my own new hotel 3 days before the tournament. Won't consider a Candelwood Suites hotel in the future. I can't even leave a review on the hotels page because the reservation was canceled.

Room was needing help. Room 213 the bathroom floor needs to be replaced. Food was left in the microwave from last person in the room. The dishes in the dishwasher were clean mixed with dirty dishes. Carpet was dirty and a screw found on the floor in the bedroom. This will be the last stay and any Candlewood suites.

Woman at check in fabulous and friendly covering someone else’s shift. Room quite clean and renovated since our last stay here june 2023. Dirty pot and empty toilet paper roll otherwise comfortable. Booked one bedroom so I wouldn’t wake hubby being up earlier. Only complaint was a heavy walker all night and morning above and some loud guys at 6am yelling outside room for an hour trying to wake their buddy up! Hotel can’t control that so not their fault. Stay very comfy

Nice room, helpful staff.

Clean, comfortable rooms. Professional staff.

Room was in the process of being remodeled and was unfinished. Toilet rocked.

Property is under renovation, the common areas are dirty, my room was damp even with the ac running all day and night. When I returned to the hotel at 9 pm, my key card didn't work and had to wait 20 minutes for someone to show up at the front desk to fix it.

I was not informed that this property was under renovation.. So I was surprised when we arrived… When I booked, I thought breakfast was included, but was advised it wasn’t… Booked a king bed, but was given a queen… No shower curtain in our bathroom… backsplash was unfinished and coffee pot was mismatched and didn’t function… slightly annoyed after paying $250 a night for 2 nights…

The room was filthy, the walls were dirty and room smelled like a wet sock. Management said the room is scheduled to be remodeled next week. The question would be then why would you rent it out? The chair in the photo explains the experience.

Property is undergoing a renovation. Room was definitely in need of work, but it was clean and the beds comfortable. The parking area and the back of the property have trailers for the renovation and are not really pleasant to look at and do take up parking spaces (although there are plenty around).