Ébano by PB

The place was dirty and infested with bed bugs.

Great place very comfortable room and the location is perfect right by Santo Domingo and only minutes away from Zocola.

La ubicación, el personal muy atento. Bonito lugar.

Lo único que no nos gustó y es lo más importante porque necesitas descansar, fue la cama (es muy dura, no se descansa), podrían invertir en colchones más cómodos.

Stay in this hotel was amazing experience. Warm people, very helpful and friendly. Is so hard found place like this. High quality, really recommend this hotel

El trato del personal es muy bueno. La cercanía al centro de la ciudad .

El area de regadera tenía un problema de salirse el agua de la bañera y moja hasta la recámara. Los muebles están feos porq quisieron darle el aspecto de antiguos y solo se ven viejos .

Personal sehr nett und kompetent. Sehr persönlicher Service.

Very nice boutique hotel centrally located with the most comfortable bed but most of all the excellent guest service from all staff, especially the manager Carlos, was amazing!

The staff are incredibly friendly and helpful. Their kindness and attention really made us feel like more than just guests and it was a high point of the trip to Oaxaca. The room was very comfortable with good bed/pillows, AC. The room was very clean. The bathroom is a bit dated, but very well maintained and clean. The location was great with the zocalo and Santa Domingo church nearby along with many shops and restaurants. Noise at night was fine on weeknights, but on the weekend, noise from a rooftop bar across the street meant a pounding bass until around midnight. It wasn't too terrible with the windows closed, but it was audible so if you're sensitive to noise, this might not be a great fit for you. The continental breakfast was simple but delicious and the service was great. The roof top patio area offers nice views of the city. I was very happy with the Palacio Borghese.

I cannot recall ever having received such kind, attentive service from hotel staff. Right from arrival through to our departure five days later, all the staff were incredibly friendly and helpful at all times/hours with everything from sightseeing and transportation advice to offering a complimentary umbrella during a rain storm. This exceptional level of service helped make our stay special. Entrance to the hotel was always immediate and a good level of security was evident at all times. The location is excellent (right near the Santa Domingo church) with the zocalo within a five minute walk. There is significant street/bar noise. With windows/blinds closed, the noise is not too intrusive, but on Friday/Saturday night, the pumping bass from a nearby rooftop intrudes until quite late (our room was adjacent to the main entrance on the street). The room was kept spotlessly clean throughout our stay with a comfy bed, great A/C, but the bathrooms are getting a little in need of a reno. The rooftop patio is lovely with great views of the surrounding city. The simple included continental breakfast was basic (bread, pastry, fruits, fruit juice, coffee/tea) but tasty and nicely presented. We thoroughly enjoyed our stay at this hotel and would recommend it.