Best Western Plus KC Speedway Inn & Suites

Their pool was closed for ‘maintenance’ though there was a sign on the pool door saying it was closed by the board of health. They said that it was on the website that the pool was unavailable. It did not say that when I made the reservation. My husband did check the website after we checked in and we had to click 3 different links to get to the right page and at the top under amenities it says pool, you have to scroll all the way to the very bottom of the page to see a little side note the says pool under maintenance. The elevator only worked part of the time. The ice machine was broken so no ice the whole time we were there. The overall look of the hotel itself was very rundown, like not nice looking. The staff was fake friendly which was just condescending. I asked for a partial refund and was told only corporate could issue that. I asked for the corporate number and was told they didn’t have that information at the front desk that I would have to look it up on their website. I called corporate and they said they don’t issue refunds only upper management at specific facilities can issue refunds. A very disappointing experience that will effect if we stay

We have been staying here for 11 years, several times a summer. The last few years the rooms are looking shabby and not real clean. Major disappointment thus time. Worse it's ever been.

Smelled like sewage, elevators didn’t work, no ice in ice machine, pool and hot tub not open, beer at bar was skunky tried many different ones and all of them were bad. This is my second stay at the location and it’s nothing like the first. I’m highly disappointed and would have much rather taken my $200 somewhere else.

There was a strange odor in the lobby Elevator had to be reset several times Bar closed early Saturday evening when ice machine quit Room was clean and quiet

no swimming pool ice machines and soda machines did not work they made up for it with really nice people

Bed comfort was good, and the room smelled good.

THE place had a strong smell maybe water damage with fans running. The room was also bad, lucky wife brought can of lysol. there was no ice on any 3 floors.

good experience.

Hotel smelled like a sewage pipe had burst, a claim supported by the dozen or so industrial blowers running throughout the night in an attempt to dry out the ground floor. Waited 5-10 minutes for service at the front desk. Room was probably a 6/10 cleanliness, hair all over the bathroom. Will be avoiding this hotel going forward.

The property is absolutely terrible... other than the location. The hotel smells like sewage, the elevator intermittently works, the ice machine barely worked, delt with a barking dog above me, and the fire alarm continuously went off. The fire department showed up to check things out. However, it did not fix the problem. I had enough and checked out a day early. The hotel has refused to reimburse for for one of my 3 nights there. I have contacted both Expedia and BW about the terrible conditions of the hotel. Very poor management. I would suggest spending a few more dollars and staying at a better property.