Anantara Uluwatu Bali Resort

Great location with beautiful views, rooms great, clean, staff excellent!

N/A

Everything.

Northing.

Beautiful property

במיקום טוב באולוואטו

לא קיבלנו את החדר שהזמנו והיחס בנושא היה מחפיר כל המתקן ישן ולא מתוחזק ארוחת בוקר דלילה

Manzarası güzeldi.

Hiçbir şey organize değildi. Daha odaya girer girmez özel havuzun inanılmaz kirli olduğunu gördük. Bir kişi bile odayı vermeden kontrol etmez mi? Şaşırdık kaldık, hemen temizleyeceğiz dediler ama onun hemen temizlenemeyeceği aşikardı. Odayı havuzu için tuttuk ve havuzu kullanamadık. Öyle olunca ortak alanda ki havuza gittik bu sefer şemsiye istedik güneş direk vuruyordu rahat edemedik. Şemsiyemiz yok yeterince dediler. Şemsiyelik yer yapıp ona göre şemsiyesi olmayan otel yönetimi vardı. Özür dilenmesinden bıktık başta sıkıntı yok dedik ama baktık herşeye özür dileniyor yeter dedik çözüm üretin özür dileyip durmayın. Bir akşam zaten elektrik gitti elektriksiz kaldık. Baktığınız tesis güzel ama burnunuzdan geliyor açıkcası o paraya yazık diyorsunuz.

The staff were brilliant. The hotel was spotless and room was fantastic

only the view was good

Unfortunately, our stay was extremely disappointing and far below Anantara standards. From the moment we arrived, we experienced several serious issues. Our room was not ready on time, and the reception team did not properly inform us. During check-in, we asked about the pottery class, but no one mentioned that it had an additional cost; we only found out later. There was also confusion about our booking. We booked for 4 people — 3 adults and 1 child — but the hotel initially said breakfast was only included for 3 people. When we finally checked in, there were three workers doing repair work right in front of our private pool, creating a lot of noise and making it impossible to relax. After we complained, the staff tried to help and upgraded our room, but the new villa was also not ready when we returned. When we came back around 19:00, the room had no electricity until 20:22 because the generator was not working. After the electricity came back, the water from all taps was brown and extremely dirty. Someone was still trying to fix the water issue around 22:30, which was already far too late, especially when travelling with a 4-year-old child who should have been sleeping by then. Because the water was still not clean, we could not take a shower until the next morning. I would like to mention that the staff tried their best and were polite, but many of the problems seemed impossible for them to solve because they were related to the hotel’s overall condition and facilities. The hotel itself feels very old and in urgent need of renovation. Even the upgraded villa needed many repairs and updates. The towels and bedding also felt very old and did not meet the standard expected from a luxury hotel. Because of all these issues, we had to check out early. Overall, this was a very stressful and uncomfortable experience, especially for a family with a young child.