Grand Mercure Danang

승무원들 숙소라 예약해봤는데 세월의 흔적은 어쩔 수가… 직원들 친절하고 공항 가깝고 조용한건 장점 낡고 주변에 인프라가 적다는건 단점이겠네요^^

Good facilities

Facilities in itself was good, if you eat only chicken, fish or lamb you will find it difficult to find food. They have good number of dishes for the breakfast, but we found it difficult to find food suitable for us. Many did not have translations and no idea what it was. Also staff were trying to upsell bigger rooms during check in, pushing more.

I chose the hotel for the view of Tran Thi Ly Bridge. It’s beautifully lit in the evening and literally within walking distance. I was disappointed when the lounge and room windows were dirty. That said, special thanks for opening the room windows on my request. In some hotels, it’s impossible, but here they accommodated. Check-in was fast. Overall service during the stay was fine, and the hotel gave a small complimentary gesture, which was nice. But there was one unpleasant moment that slightly spoiled the mood. I spend a lot of time in hotels, seen it all. I consider that normal, you can’t anticipate everything, I usually handle issues on the spot and there’s always a solution. But this time I emailed the management - the first and only time I had to clarify something with an Accor hotel after check-out. My email didn’t contain demands, I provided photos of a possible cause to prevent it in the future. The reply was professional but formal, and then communication stopped. Honestly, I didn’t expect that. In the lounge there were small issues. I found a dirty cup among clean ones - maybe a guest put it there unknowingly, and when I told the staff, they fixed it quickly. Still, in a hotel of this level, the staff should notice and manage such things. Someone could have used it again. Also, some guests could use a reminder that the lounge is not their personal workspace. Noise during Cocktail time is fine, people are relaxed. But closer to closing, when there are 2-3 people in the lounge, and one walks around loudly on video calls - not great. Sometimes staff aren’t around, so you can’t intervene directly, had to address it myself. Bottom line: without the personal stuff, the hotel is solid. Rooms are cozy, views are beautiful, service is strong. The lounge is a great place to relax, but more attention to small details and organization would make it better. Breakfast is served in the lounge too. If you have access, you can sit quietly. Bread is excellent, soups tasty.

I’ve been with Accorplus for 2yrs now. I’ve been enjoying my stays and the perks that comes with it as a platinum member. Grand Mecure Danang is a gorgeous hotel! Beautiful cosy room with fantastic amenities and i was given a room on the same level where the premiere lounge is. What most impressed me and made my stay extremely pleasant is the professional, warm, and enthusiastic hospitality team. A few to mention, Nguyen & Hong from premiere lounge, Ms Trang (FO Manager) and her team, for the fantastic hospitality upon our arrival. She’s very professional and warm. Speaking with her makes one’s day. And her unwavering assistance on all my request was acceded. Thank you very much to the team at Grand Mecure Danang!