Ramada by Wyndham South Waco

We booked this hotel for the indoor pool specifically, and I even called ahead to check on the pool. Was assured by on-site staff it was ready for use. We arrived 10/9/25 @ 1620, asked again at the front desk, assured pool was available. Three hours later, returned to desk, was given pool towels, we were IN SWIMWEAR, walking to pool, and the hotel clerk stops us at the pool entrance. "The pool is down for maintenance, sorry" And walks away, no eye contact, no respect. I followed him to the front desk and asked when it would be available...he assured me it would be available the next morning as scheduled they just needed to treat it. Fast forward to Friday morning 10/10/25...after breakfast, we again checked the pool status...only then were we informed that the pool was undergoing extensive maintenance, would be drained and unavailable for the next several days. At this point I ask the desk personnel if this was routine maintenance that had been scheduled or an unscheduled repair due to necessity... I was informed they had been planning on doing this for quite a while and knew the pool would be down for several days when it was taken out of service the day before. Lying to your customers shows some of the poorest customer service there is and there's no excuse for it when hotels are very competitive on a major interstate such as Waco and I-35.

I wish the pool was up and going or gotten an email because that was one of the main reasons we chose the hotel but it was still very nice!!

We had to change rooms because the first room smelled terrible. Unfortunately, the second room wasn’t much better and there were also lots of bugs both dead and alive.The hotel is very worn down in every aspect. If it hadn’t been Baylor’s homecoming weekend with all the hotels fully booked, we would have changed hotels in a nanosecond. It’s the last time we’ll stay at a Ramada Inn.

Everything was clean and very well taken care of. The staff was very polite. Simple and delicious breakfast.

My room was great and the bed was very comfortable. I will definitely stay there again. They take really good care of the property. The staff was also very friendly.

Very clean and beautiful room

This was a great place to stay— very comfortable, clean and felt safe. They even had a nice breakfast.

Staff was friendly, check in was easy. The room was nice. It had everything u needed. The only problem I had was the hot tub still wasn’t working. It was not working the last time I stayed either. Oh and the lock for the pool door wasn’t working so we were locked in and had to send someone around the building to let us out. The breakfast was just ok. They stop refilling early so u gotta make it down there early.

Had to move 3 times. 1st rm not cleaned. 2nd smelled like cat urine. 3 rd finally good. Night person was incredible, needs a raise