Hotel Atwater

Our stay at this hotel was exceptional, and what stood out most was the incredible staff. From the moment we walked in, we were welcomed with such genuine warmth. It immediately set the tone for the entire experience. They had us laughing, made us feel completely at ease, and hit the perfect and rare balance of being both highly professional and authentically kind. Every interaction felt thoughtful and intentional. Dylan at the front desk went above and beyond, helping us plan our time on the island with such enthusiasm and attention to detail and it genuinely elevated our trip. Oliver took exceptional care of us throughout our stay, always anticipating what we might need before we even asked and making everything feel seamless. Jeremy, was such a sweet young man and even offered to assist us and transport our luggage to the ferry port. Joel who assisted us directly, was equally outstanding. He was incredibly patient, gracious, and accommodating when we asked for multiple items to be delivered to our room accidentally on separate occasions rather than all at once. There was also a wonderful woman at the front desk who took the time to share stories about the hotel’s history with such passion that it added a meaningful, personal layer to our visit. Beyond the service, the hotel itself was spotless and carried a unique charm that made it feel inviting. Overall, the experience felt top tier, and that is largely a testament to the excellence of the team. This is the kind of place you remember and return to.

The Atwater was one of the original hotels built by the Wrigley Family. The staff was very helpful - The hotel clean and has charm. We had an Accessible Room, I am not sure if it was because of needing to leave room for a wheel chair but the room would have been a lot better had there been a cabinet, dresser or at least a 2nd chair. I do not know: if we were to have gotten a room with a queen bed (a smaller bed) would there have been room for furniture ? As to location, central to town about a block back from the waterfront - we were on the top floor so saw some of the harbor but looking across some rather unattractive roof of another building. There was a mini fridge and ice bucket - surprised no in room coffee service.

Great location, friendly staff

The hotel is nice and situated steps away from the bay. It supposedly reopened a year ago after years of renovation. The customer service is standard, not the best but not the worst. The rooms were smaller than it looked in the pictures but my main complaint is cleanliness. Some of our sheets had stains or dirt on them. The decorative pillows had black stains on it. It’s obvious they aren’t cleaned in between guests. We set those aside and off the beds. The hotel doesn’t have a restaurant onsite either. During the day it’s fine since we can dine elsewhere but at night, it gets harder to find snacks once the eateries close.

I liked the location, the room, and the comfiness.

Not ALL the staff is professional regarding in assisting you especially with luggage servicing. The staff when we checked in were on point with their tone and flow. However on the last day, Tuesday morning of checking out we did not leave our luggage for them to service to our ferry because long story short their ethic was not to be trusted after that interaction. Please hire more people with professionalism in a workspace.

The common areas on the main floor (reception, seating) were absolutely gorgeous and inviting--so nice that I wanted to spend time there and not just in our private room. The service was exceptional. I appreciated that they move your bags from and to the ferry dock to the hotel (you drop them off in a baggage area just after disembarking) and that they'll take your cell phone and notify you if early check-in is possible (it was). A great stay that exceeded my expectations. NEARBY: Good restaurants (pasta, seafood, Mexican) are directly across the street--no need to walk far, which was helpful because we'd just finished a major all-day hike on the Trans-Catalina Trail and we were tired! We also loved visiting the nearby Descanso Beach Club. I expected it to be overpriced and nothing special; instead the drinks were great and reasonably priced and the service was friendly and efficient. They even have large public restrooms nearby for easy changing. Don't miss the Casino, which isn't a casino at all; it's worth the $ to see the old-fashioned theatre, ballroom, and murals.

Minor: no way to make coffee in the room, no microwave for heating food, but I really am not complaining--this was all part of the old-fashioned ambience. (There is a nice bistro cafe downstairs and they had great coffee and bagels. For an hour before the cafe opens, they also serve coffee by the reception desk.) Also minor: wifi slow and not easy to watch movies/TV, but in a way this was a benefit. We read more, and there are games in the reception era. If I could have changed just one thing, it would be to have in-room coffee.