The Crown Hotel

It was very convenient for our trip to Scotland’s Book Town. As I have some mobility problems we were kindly offered ground floor accommodation.

Some of the furniture was far too large for our accommodation and our bed was much too soft.

Comfortable, clean room with basic facilities. Great for the book festival in Wigtown. Lovely staff.

You have to book breakfast in advance and say what you want which isn't always easy when there isn't anyone on the front desk.

Arrived to find a cattle market directly opposite hotel on other side of road. Waited at reception to check in but no one came, went to bar. Lovely lady took us to our room. Sadly on the way up we saw the pub was full of farmers every where and a smell of manure where it had come off their boots in hotel hall and leading up stairs. Once in room could smell it though. Room was nice, however the bed mattress was so thin could feel the base when you sat on it, uncomfortable night. Went for food, we were put in the conservatory where it was just us. Got a jug of water ordered food. We got food which was really nice, when our plates were taken away we asked for bill, waited 15 mins still no bill, daughter went to bar and asked again waited another 15mins then we went to bar to pay, for everything going on there certainly was not enough staff. Right up until 9:30pm all that was heard in our room was the sound of cattle mooing and very loud hooves against metal as they were loaded on to Lorrie’s, Sadly this started again at 06:00am. I think this is something that on booking we should have been told about, Such a lovey little place which was made into an awful stay. I have been with hotels.com for so many years I have been left feeling I don’t want to use them again.

Food was lovely. Staff were very attentive and nice.

Room was not value for money. Dirty floor, stained curtians, cobwebs, mould in bathroom and window in bathroom only partially frosted so outside could see in. Have reached out to hotel with no response.

Run down and terrible value for money, considering the night before I stayed in a premier inn for the same cost which in comparison was a dream

Run down, loud, someone was sprinting and shouting down the corridor at one point and all this for £80! Would be good value for money if more like £45

With one exception, everything was fine. Lovely staff, good food, pleasant ambiance and decor, very clean and all the facilities worked perfectly.

One mattress in our room was a bit tired - lop-sided, down on the left. This was the side normally sat on so I guess it had collapsed a bit. No big deal but made the night less comfortable.