Hilton Garden Inn Rapid City

Racist manager. We are an American family of Hispanic decent. My family booked a hotel room here and the manager gave us a room that was very dirty and obviously unclean…hair and food crumbs in the bed. When I showed the manager he said too bad…he would not clean the room or give money back. He said for me he would not clean the room because or my heritage. How disgusting. Don’t ever stay here.

The breakfast was good. The lack of options for potatoes was disappointing but otherwise was very good.

The only complaint is that the people above us was really loud both nights ww were there so we unfortunately did not get enough sleep.

We had a pleasant experience. The staff were patient and reacted immediately to our concerns with the heater in our room. The front desk staff went beyond her duty to make sure we felt heard and that our needs were met.

The stay was pretty comfortable. I forgot that this hotel has a nightlight that can not be turned off, so we ended up sitting our bags in front of it to try and block most of the light. I did not have the option for caffeinated coffee the next morning, the only pods were decaf and tea so I had to go to the lobby. That particular lobby is the coldest I have ever been in. All guests were wearing hats and coats in the lobby (both evening and morning) and even at breakfast, I waited for DoorDash and had to keep coat and hat on. I do not get cold easily, this is a heating issue.

Location and solitude.

The fact that I paid to be checked in early and wasn't accommodated for such and was just refunded in sorry with attitude. Will not recommend this Hilton to anyone.

Quiet

Enjoyed the fitness room and the beds were nice!