L'esprit de Naiyang Beach Resort

Nice for a short quiet stay

Great place

Very nice hotel but not so good for elderly people, many steps, not easy getting in and out of swimming pool

Nice

Great all round place to stay, but avoid the Pizzas like in most places in Asia Pizzas are often very undercooked

Excellent room and quiet resort.

Food quality and prices are a bit off , the property is great the beach is not that clean though and hence given a option other beaches in Phuket would score better.

I’ve been doing volunteer work for the past 8-weeks in Southeast Asia and was rather looking forward to my 3-day, 4-night stay at L’esprit for rest and relaxation. Unfortunately, this was not my experience. The room was rather comfortable, the pool attached to the room was dirty with foliage but suitable for a little swim, the breakfast wasn’t anything special but had enough variety, and the staff was kind. However, because of my previous traveling, I was desperate for laundry! So I used the hotel laundry service… BIG mistake. The laundry service took almost 24 hours and my items came back either damaged or missing. I hadn’t traveled with much, and my one nice skirt I was hoping to wear that evening came back with a sizable rip in it. When I brought it up to the front desk, they did get right on it to send it for repair but I mentioned I wasn’t comfortable paying for the laundry service because of the damage and that concern wasn’t addressed. Then when I was packing, I realized another article of clothing was missing. I contacted the staff again and through a bit of frustrating communication, they were able to track it down. They said they’d bring it to my room that evening and I waited 3 hours before finally going to bed as I had an early flight the next morning. The clothing was finally returned to me in the morning but without communication from the staff the previous evening. I sent a message to the hotel service very kindly explaining my frustration and that I was uncomfortable paying for the service, as it was done very poorly… No response. When I was handed my bill at the front desk that morning, I attempted to explain to the front desk staff the situation and that again, I didn’t think it right to be charged for the service and would like it taken off the bill. Or at the very least to be understood in my frustration over the poor service… The front desk staff tried to handle it by making a call, which was short and didn’t seem to address my concern. He said he was unable to do anything about it and again handed me the full bill. As I had to catch my flight, I reluctantly paid the full bill and left the experience feeling stressed, disappointed, and defeated. All of this to say, the communication between staff seems very poor in regard to guest issues. And there does not seem to be anyone to speak with who can truly handle issues that arise. This is less of an issue but just paints the picture clearer of the poor communication… On top of the disappointing laundry service, I was also told I would be provided a breakfast box to go that morning, as it was included in my stay as a paid service. I was not provided this, thus I also paid for a service I wasn’t given. I’m left very disappointed with my stay and am frustrated to have paid for a quality stay and met with a poor one. I won’t be staying at L’esprit again and would be very hesitant to recommend it to anyone, at least when it comes to trusting your items to be dealt with care or your time to be free from frustration. I’m happy to see from other reviews that not everyone’s experience was as poor as mine… and hope that if you stay at L’esprit, that your stay goes without concern.

Not bad for a first night’s you want to be close to the airport. Breakfast was ordinary. Old resort.

The room itself is clean and comfortable. Service is good. The hotel is kind of aged. Big pool but water looks dirty. Dont see anyone cleaning the pool during my stay there. The pool chair is dirty and old. There is only 1 restaurant and food is expensive and not tasty at all. The so call beach is dirty. You have to take a raft to cross a dirty ririver/canal and walk a short distance to get to the beach. Hotel is in a remote area and you definitely needs a car to stay here.