Dalat Edensee Lake Resort & Spa

Beautiful and peaceful location surrounded by trees and the lake. Well maintained garden and flowers. Great place for enjoying a slow holiday.

Receptionists are unhelpful and not 5-star quality standards. Receptionist lied that the hotel was full and was not willing to change our room despite our willingness to pay for an upgrade and having available rooms. They finally accepted after insisting. Receptionist also told us that the kayaks were not available because they were all reserved which wasn’t true as we were able to reserve one on the spot through a different staff member when we went to the quay. Overall, the reception staff is unfriendly, not smiling and does not provide the level of care and service expected for a 5-star stay. On another note, the quality of the food at the restaurant does not match the expectations for a 5-star establishment.

I am writing this to warn fellow travelers about the unprofessionalism and deceptive practices at Dalat Edensee. We stayed in Room 164 (Feb 19-20), and it was a 5-star disaster. Here is the truth behind their "luxury" facade: 1. Lies & Privacy Issues: The Front Office Manager lied, claiming they sent staff to pack our bags without our consent. We returned to find nothing was touched. Why lie about entering a guest's room? 2. Operational Chaos: They failed to call our mobile number regarding checkout. They booked us a 2 PM shuttle but provided NO details on where to board, causing us to miss it and pay for a private taxi. 3. Incompetent Advice: They gave wrong walking times to "Happy Hill" and were "clueless" about holiday crowds. Total lack of local professional knowledge. 4. Extorting Fees: Despite waiting 20+ mins for their own buggy (which caused our delay), they forced us to pay a late checkout fee. They admitted it was their error but refused to refund us—absolutely absurd. 5. TAX FRAUD? Most shockingly, the Rooms Operations Manager tried to deceive us by claiming "Vietnam does not issue VAT invoices to individuals." Only after we confronted them did they admit they were "wrong." 6. Missing Invoice: It has been days, and despite their "promises," the legal VAT invoice (Hóa đơn đỏ) has still not been sent to my email. To the General Manager of Dalat Edensee: I am still waiting for a full refund of the unfair charges and my legal invoice. I have already prepared reports for the Vietnam National Authority of Tourism (VNAT) and the Tax Department.

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Perfect place on the lake shore with great gardens with a lot of peacocks. Wonderful interiors. One of the hotels you will remember for sure!

None

Style, class, overall standards of furnishings and balance with nature. The buildings look and feel part of the surroundings. Lovely subtle colours of the properties.

Nothing, even the peacocks noise just added to the ambience of this unique place in the lakeside setting.

Location and room were great

The spa was expensive however service was very poorly delivered and did not feel relaxing at all. I had to keep on telling the staff to be more gentle as she was very rough with the massage and the hair wash.

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Mountains, the lake and place overall.

We were at January, so it's off season. A little bit cold in the rooms, but there was heaters. Also a big humidity in rooms, and smell of high humidity. The restaurant no music. Very strange feeling there. Also to cold to sit. Prices I would say overpriced at restaurant.