Ocean Bay

The woman was lovely and very welcoming when we arrived . In the room the bed was comfortable and clean. I loved the selection of drinks you get when you arrive too. The location of the hotel was also great.

The bathroom was disgraceful. We had to flush the toilet as it had remnants of the last person's visit when we first arrived. There was some kind of blockage in the sink/shower and when you washed your hands in the sink foam would appear in the shower. Hair also seemed to be trapped in the plug hole. Breakfast, you would assume you are getting a cooked breakfast when you book through here. Bear in mind this is extra when you arrive. You're limited to cereal or toast and coffee etc. There is a kettle in the room but the lack of lighting makes this hard to use when it's dark. Please add additional lights in the bedroom. Oh and taking food upstairs, forget about it. There's a £20 charge.

Cleanliness and friendliness

We didnt have a mirror in our room

El trato de los dueños es excelente, nos ayudaron en todo

El único punto negativo son las almohadas, son bastante incómodas y nos levantamos con dolor de cabeza

Very friendly manager, view

No TV throughout weekend , offered 20% off next stay but won't return. shower was dirty stinks of damp , broom handle for curtain rail, thick dust on broken TV. Wires all over the place . Unfinished work throughout the property Wires hanging from cealing , heavily stained carpets and walls throughout , plaster board here and there , pool table in the middle of the dining room isnt good . disturbed sleep both nights . Parking is a bad thing . Its not a dog friendly hotel but had a big alsation there in lobby and dining area and lying on couches .

The hotel was in an ideal location for us as we wanted to stay away from the hustle and bustle of the centre, but still in a walking distance.

Continental breakfast only was disappointing, so we paid extra for a full English the next day. Worst part was on the Sunday morning we realised we were badly bitten by something. My partner had many dots on his arms, but my resulted in an allergic reaction to I assume bed bugs bites and ended up at the pharmacy getting strong antihistamines and hydrocortisone cream to treat the symptoms. both my hands were swollen. I was even bitten on my forehead. I did message hotel to inform them on Monday morning so they can sort the issue, but heard nothing back at all.

Bed was clean

Shower has mould in it and the shower head had black mould in it. Wallpaper hanging off the walls, shower was not clean and we had to clean it ourselves. Kettle was half full of water from the last occupants. Shower hardly worked, there was no water pressure and the water coming out was next to nothing. Despite this the water went cold after less than a 5 minute shower. We paid extra for breakfast and it turns out it was just a basic continental breakfast, although on our second day we saw somebody being brought out a full english so maybe we just weren't offered the breakfast we paid for? The lock on our hotel door did not work properly, we had to wedge the door shut the first night but on the second night with some fiddling we managed to turn the key. We wouldnt stay here again.