TAUERN SPA Zell am See - Kaprun

We visited the spa for a few hours for the spa and then another day for breakfast. Highly recommend! I lost my bracelet to unlock the lockers, but the staff were fantastic in helping me and didn’t charge us for a replacement! This is a great place for a food and to unwind after a week of skiing.

날씨가 안좋았음에도 푸르름과 설산이 같이 보이는 전망이 좋았습니다.

Sind schon das 2te Mal dort und sie genau wie letztes Jahr begeistert. Therme groß und nicht überlaufen. Am meisten angesprochen hat uns das Essen. Frühstücksbuffed rä

Super Hotel, beim Service an der Rezeption gibt’s jedoch Verbesserungspotenziale, ansonsten passt alles

We booked the RELAX Wellness De Luxe. Absolutely amazing. Highly recommend. Such a beautiful place. There are so many pools to choose from, as well as numerous saunas and solariums. The views were fantastic, especially from the infinity pool on the roof. We had a snack in the restaurant at lunch, which was nice, very reasonably priced, but we had €15 each to spend which we got with the package. Everywhere was clean and staff friendly and helpful. At the end of the day we had a 6 course taster meal. All I am going to say is WOW. The food was phenomenal. Mitchell quality is an understatement. Chef Christof Schernthanter was amazing. When each course was served chef came out and explained what the dish was and where the food was from. All the food was sourced locally. Big shout out to the Matradee who was also made us feel welcome. Can not recommend thisnplace highly enough. 5 stars does not do it justice.

Given the price of the half board package we were expecting good things and we weren't disappointed. The breakfast buffet has a good, high quality selection. The evening buffet is also excellent with plenty to choose from. The room was good, my only criticism was that we didn't like the see through shower area. We would have preferred the toilet and shower/sink to be in the same room with proper walls around it. The spa and swimming pools are amazing with a view over the mountains.  What we hadn't realised is that this hotel doesn't include the Zell am See Summer card. We had assumed they did offer it given most hotels in the area do and that the spa is listed as a bonus partner offer in the app. The Guest Card that is offered instead is worthless in comparison. Given the significant savings the Summer card offers, for this reason alone I don't think we would return again to stay at the hotel, but will certainly visit the spa again for a day when we next visit the area.

Super nice spa is the best the best dinner a lot of choose

Waren das zweite Mal in diesem Hotel und lieben es. Alles zu unserer Zufriedenheit Hotel, Essen, Wellnessbereich top sowie Wandermöglichkeiten und Fahrradtouren

😎👍

The spa and pools at TAUERN SPA Hotel are absolutely fantastic – beautiful, clean, and relaxing. Unfortunately, this was the only positive part of our experience. We initially tried to book through the hotel’s official website, but the system repeatedly declined our cards. So we completed the reservation via Booking.com, where everything went smoothly. Upon arrival, however, we were told we had two reservations and were expected to pay for both – totaling over $2400. We were shocked. We only ever received confirmation for one room and one booking. The email from the hotel never mentioned an additional charge or any second reservation. Instead of trying to understand or help us, the receptionist was cold and aggressive, threatening to call the police unless we paid immediately. We asked to speak with a manager several times and were denied. It felt like they assumed we were trying to cheat them, which was incredibly insulting. I’ve stayed in many hotels across 70+ countries, but I’ve never experienced such hostility from staff. We tried to offer solutions (e.g., paying for one night and letting the hotel resell the second room), but they refused. No willingness to find a compromise. Eventually, my sister drove 6 hours to the hotel just to use the second room so the money wouldn’t go completely to waste. She arrived after breakfast and kindly asked if she could be offered lunch instead. The answer was a blunt “no.” No effort, no flexibility. No compensation was offered for the unused meals from the extra room we never wanted. The food we did eat was quite good, but no one asked about allergies. When we mentioned one, the staff reacted defensively and blamed us for not saying anything earlier – even though we were never asked. Overall, the stay left us feeling upset and disrespected. The hotel’s reaction to a booking issue – which likely originated on their own site – was shocking. Not a single apology was offered. For a hotel that presents itself as a premium destination, this level of customer service is unacceptable. We were treated like scammers rather than valued guests. It’s truly disappointing to see such a beautiful place with such poor attitude and zero empathy. I cannot recommend TAUERN SPA Hotel. If you care about basic human respect and customer service, look elsewhere – no spa is good enough to make up for this kind of treatment.