Holiday Inn Express & Suites Northeast by IHG

Like Holiday Inn Express but this one had some age/management issues. Some lights in the parking lot were out at night. The carpet in the hallways was dirty (2 days not vacuumed). And the door to the room required your shoulder to open (literally). When you looked at the door jam where the lock goes into the plate it had cardboard. We mentioned this before on another check in survey from you but nothing was said/done. But the room was comfortable (so was the bed-important!) and the breakfast was was fine. And the employees were very nice but not sure why they would think some of these issues were acceptable.

The front desk staff were not the least bit friendly or welcoming. When we entered our room, it had not been cleaned, beds unmade, beer, liquor bottles, and garbage everywhere. The manager was great and had the room cleaned immediately. The cleaning staff were also very good. The microwave was making such a weird noise that we had to unplug it, and the TV reception was so poor it was unwatchable, nor could we sign in to any of our streaming services on it. Additionally, they were slow to refill breakfast items when they were empty.

The pool was closed for “maintenance” The room cleaner came in to change trash can but didn’t make the bed. Seemed to have rummaged through my belongings. Carpets smelled. Every surface was greasy.

Breakfast was ok.

Pool was closed and hotel was outdated. Room was clean enough for a short overnight stay but I would not have stayed there for an extended period of time. There was dirt/ mold and mildew in the bathroom. Stains in the office chair in the room and peeling wallpaper cover with painters tape in the room. If I didn't have my husband staying with me I would have not felt safe.

Everything was clean the staff was very polite

Didn't eat breakfast. Or used anymore

The person who checked me out

Adequate

Needed updating

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