Kyveli Apartments

This hotel alone has made me decide to never use hotels.com again. We received an email from hotels.com that the hotel had contacted them with special check-in instructions. I logged on to see what they were, I found nothing. We arrived at the hotel at 3pm or so and there was no receptionist. We called repeatedly throughout the day only to find that there was not going to be a receptionist that day at all. We were allowed into A room by the cleaning lady. When we returned back later that night, we saw a note from the absent receptionist stating to call a certain number if we had a problem. Our heater did not work, so we called the number. We were told by a sister hotel (they belong to a chain) that no one could help us until 7am. Their solution: get more blankets. From who??? We eventually had to check the front desk for available keys to other rooms and we switched ourselves to a double bed and two twins with a working heater. The hotel had none of the amenities it promised. They did not even have coffee machines or water heaters until after we left. This is a terrible hotel. If you're not prepared to accommodate people, do not do so. I would have loved to change hotels, but the island was booked for the rocket festival. We lodged a complaint with hotels.com and received an unsatisfactory response.

It's a pretty big hotel by the sea and it is comprises some two-story buildings in a huge garden. You could even get confused if you don't follow the signs showing directions. I think second floors are more preferable. Our room floor was dusty but considering that it was off season it is acceptable. One weird thing was that the bathtub had no curtain around and instead the management preffered to placed a sponge in the bathroom so that you can sweep the water off the floor :)). Rooms are pretty big and have great garden or sea views. They are a little old but still comfortable. Our room had 2 airconditioning and each were working fine. Also the management advised us to leave the electricity cards in their sockets even when leaving the room, which deserves applauds. I have never been to a hotel letting you do that. The breakfast was good and the staff were very very friendly. Wi-fi was ok. Price is a little high but it was ruketopolemos weekend, so I guess it is acceptable.

For convenience we booked here because it was available pre Greek Easter and we had a double twin room that suited us. Unfortunately the property was unprepared for us as we were the first of the season. The crazy thing is that this is a magic Island even in the early spring. The Easter festivities are unique to the Christian world and celebrated with thousands of rockets in the neighborhood of Vrontados. The people are wonderful. The staff here all 3 of them were incredibly helpful and friendly. Anna and Stavroula were gems. They saved the situation for us and we had 5 wondrous days. Summer may be different but to visit a Greek Island, Easter is a must.

I booked this hotel from hotels.com. One day before I went to the island I called the hotel but there was no answer. When I arrived at the hotel there was noone at the reception. I shouted loud and long and a cleanin lady arrived. She did not speak in Enlish. Luckily I had a Greek friend with me and she talked to her. The cleaning lady told that they were opening on that day (18th April Friday - 1 day before Easter). It was 11:45 noon time. Then I went to the hotel where my friend was staying (Pearl Bay) which was next door. I called hotels.com and the call center guy told me that he would call the hotel. He did but he could not reach any one either. Then he transferred my call to the main call center in America. The guy in America told me that he would call the hotel too. And when ge called, the receptionist had just arrived and answered the phone. And told him that they were open. It was 12:10 noon time. The receptionist gave me the key, I checked the room. It looked ready. In the meantine the call center guy was listening to our conversation and he told me that it sounded everything was ok and he hung up. I booked (and actually paid) for a double kingsize bed room. But the room had twin beds. When I asked for a kingsize room, the receptionist told me that only seaview rooms had double bedroom and she told me that she could not give them to me because she sold them to other customers. Since my wife and I were so tired I did not fight any longer and went to the room. It was cold inside and air condition was not working. Not surprisingly there was not hot water too. When I talked to the receptionist, she told me that a techician would arrive at the hotel by the evening. So we had no air condition and we had no hot water till the evening (6 at night). The next day (saturday), we had a nice breakfest, because there was no other guests. But on Sunday morning it was very crowded and there was only two personel (one of them was the receptionist) who were frustrated. By the time we started our breakfest (10:15) they were out of cheese. Other than my comments above, I agree with many things written in previous comments. Nice location, small but cozy pool. Nize view of mountains and a small garden from the balconies. But they should not have welcomed us in such a way that would leave unpleasent memories about our two night stay.