Marsham Court Hotel

We are coming to the end of our stay at the superb marsham court hotel .and what a stay it's been .the weather has been glorious. The hotel is a cut above other Bournemouth hotels that take coaches. We travelled with Jason Edwards Travel .and everything was faultless. The rooms are spacious. All the social areas are very comfortable. The Dining room is airy and spacious and subrbley managed by Pat who is retiring this week .what a loss she will be .the breakfast is a buffet style .evening meal is table service and what lovely meals. Really well presented. Very tasty .and good sized portions. Would we come back .most definitely .jasonedwardstravel.co.uk have future dates at this magnificent hotel.

Location and staff where really nice and accommodating. Room was a good size and loved that they keep the towel warmer on in the rooms! top tier stuff. We did not need it but the hotel was very good for accessibility users. There is an older user base but to be honest there is nothing wrong with that imo

Had to line up at 8am to put your towel down to get a seat by the pool but i guess this is how it goes wherever you are in the world. If they could give priority for resident guests over guest pool users that may help but either way ill be there at 7:45am to secure the goods :)

We have been frequent guests to this hotel over the years. The hotel has really gone down hill since our last visit hence this review. They are cutting back costs so are understaffed , cleaners are rushed and therefore our room was dirty when we checked in. No staff to monitor the outdoor pool - meaning non residents were just walking in to the pool area , using the already very limited sun loungers and being allowed to buy alcohol and consume it around the pool area whilst in there under pants and not even swim wear. Staff did not seem concerned at this and said there was nothing they could do. This hotel has really changed and does not suit older people or those with young children as it is unsafe around the pool area. Very sad to see what was such a lovely hotel fall so dramatically. Booking . Com were great and gave us a part refund but the hotel did not even want to comment on the complaint. If you are a OAP then do not waste your money.

GENUINE REVIEW !! We have stayed at this hotel over several years and I do not like leaving reviews however i felt it was a must so people do not waste there monies, The hotel sell day passes for there outdoor pool ! Which means hotel guests end up sitting on the floor in the pool area, The hotel have no one over looking the outdoor pool like they used to have which then allowed non guests who were intoxicated entering the pool area and jumping in to the pool in there underwear,which made people feel very unsafe especially those with children, The hotel staff said they were understaffed and did not have any one to monitor the pool area, The rooms are dated which we were used to with no aircon, they did not have adequate fans for all the rooms, You are unable to open a window and it was unbelievably hot, We could smell a horrible smell in our room and to our horror discovered used sanitary tampons in a bin left in the corner of the bathroom, We notified the day manager who was very apologetic and told us that the directors would be made aware and we would receive a call, That evening on our second night there were gangs of cars with men on drugs and roaming around the grounds, again no staff were present, we decided to leave the hotel next morning even though we were booked to stay for two more nights We complained to booking..com whom we booked through and they told us the hotel would not comment or refund us for the two nights. However booking.com them selves have given us reasonable compensation after seeing the photo evidence. This hotel is not good for couples or families with young children.

The pool

The room was so hot and extremely uncomfortable due to the heatwave and the complete absence of air conditioning that felt like sleeping in an oven. More seriously, I was spoken to in a rude and unprofessional manner by a member of staff. A formal complaint has been submitted and remains unresolved.

I really enjoyed going to the Marsham Court Hotel for a Christmas Meal with People First Forum and it was great fun and laughs.