Hilton Garden Inn Devens Common

Staff was very nice and accommodating. However when we checked in we were given a room on 3rd floor with no mention of major ongoing construction, paint odors, mattresses in hallways, etc. I am very sensitive to paint odors; fortunately smell did not seep into our room but we should have been forewarned, offered other accommodations, etc. topper, elevator broke over night. No offer of help carrying our bags to lobby. No offer of fee reduction.

I needed the location and I choose this hotel because of the pool the photos was big and an attached hot tub, also the restaurant and the fact they had a restaurant breakfast thatI paid an extra 50 per day in advance. Hilton is typically a great hotel. I booked the hotel 1 week in advance .

Upon arrival, we were disappointed to find a sign indicating the pool was closed for renovations. They offered a chance to cancel the hotel room but stated that money I paid for it would be refunded through a third party and they had no control of that. I did not have enough money in my account to pay yet again for a different 3 night stay anywhere else. So stuck there. This was upsetting, as we had planned to use the pool during our three-day stay, and my children were especially looking forward to it. Furthermore, the restaurant did not offer room service, despite the hotel's advertisement stating otherwise. To obtain food in our room, we had to order delivery from outside the hotel. The next morning, the advertised "complimentary breakfast" proved to be misleading; we were charged an extra $14 for my daughter's pancakes, which were inexplicably topped with powdered sugar, despite not requesting it. On our last night, the elevators malfunctioned, and the staff's response to a guest's inquiry was unhelpful. The following morning, the "complimentary breakfast" lacked green tea. We then had to carry our luggage down several flights of stairs. This entire experience was incredibly frustrating and left us feeling cheated. The alternative pool offered from them to use at a neighboring hotel defeted the purpose as the convenience of having a hotel pool restaurant with room service is why i would be willing to pay near 300 per night. The neighboring pool was extremely small, shallow, and my kids were to big to even swim in it it was 3feet deep at the deep end and about 10ft x10 ftThis significantly impacted our vacation plans it ruined our short vacation for which I had saved up for and driven 123 miles to get to. Considering the cost ($600), we could have stayed at a more affordable motel for a similar experience. The hotel's misleading advertisements regarding the pool hotub should be addressed.

This property is under renovations. Pool was closed and we were not notified of this closure. We stayed on the 3rd floor in an outdated room and all other floors are under renovation so the floor smelled like a construction zone. I was very unhappy with our stay since none of this was communicated to us when making our reservations.

Good value to be by the Airbase with amenities close enough to work on no more than a mid sized budget.

Beautiful and clean

I like that the check in receptionist was very friendly and accommodating. The hotel lounge was very inviting and clean. I did not like the lack of towels available for hotel guests using the pool.

Dated and old, needs to be renovated. Front desk staff need to be better trained. Need better breakfast service.

It was very clean . I requested a quiet room and they gave me one . Gym and pool looked nice but I didn't use .. I would definitely stay Afaib

Hilton Devens was absolutely accommodating. Our flight was delayed