Hilton Garden Inn Devens Common

Pros: The room was clean and bed was comfortable. Cons: Not enough waste bins. You could hear some sort of construction going on until 8:30 PM.

The property was nice. Checkin was fast and efficient. The room was clean and comfortable and pillows were great.

Location was close to everything we needed

Should NOT be open during renovations- i can’t believe I had to pay the amount I did for the accommodations. Charging for Dirty , unfinished rooms is just unreal

The location in regards to our activities was excellent! The construction took away the quietness we always experience staying in this location. Pool under construction was disappointing, as well as, not having a free breakfast like the Marriott next door.

Check in is at 3pm, its almost 9pm and i still dont have a rooml yet

Front desk staff were super kind and friendly. Disappointed that the pool and spa were closed. I wish they disclosed that information when we booked in February. I never received any communications stating renovations are being done. This would have been very helpful and might have given more of an opportunity to look for other accommodations. The pool was the main reason we booked there, so that was a huge disappointment. After we checked in and took the elevator to our floor we were met instantly with workers with thier equipment everywhere, they did push it aside for us to walk but in my opinion they should always keep the foot traffic area clear for guests at all times. We wanted to try to restaurant attached to the hotel, but when we went down, the 1 person working never acknowledged us so we left. The cleanliness is subpar. Hair everywhere in the bathrooms, toliets haven't been properly cleaned in years, black filth line under the lip of the toilet. Pillows were as flat as a pancake, and one mattress was absolutely filthy. Room slept 4 and we were only given 3 towels and two half rolls of toliet paper. Small inconveniences to most but given the cost of this place I did expect a far better experience. No working ice machines on any floor. The library was "reserved" all weekend and remained empty the entire time we were there. It seemed like it was more meant to keep people out. With a few minor adjustments this place could be a real gem.

Pool not open and property under construction.

Friendly staff, location was ideal for my visit, restaurant on-site was convenient.

Pool was closed for renovations with no mention at time of booking, room came without a bathtub, had to move to a room that had one, room door wouldn't open without assistance, room smelled musty, tv was not plugged in and had to call maintenance as I couldn't move the bureau myself. Too many issues for what I paid per night.

Under construction, a lot of noise, no continental breakfast, pool was closed, I came into my room very hot because the AC was not on. And so much more