Hotel Hacienda Vallarta - Playa Las Glorias

Excelent location people on the reception very kind

The last day we have problems with the Ac and they don’t have people for fixing instead offer give us another room we declined because was our last night

The pool and the ambience were good.

The room didn't look as advertised.

Pool was supposed to be closed at 10 but it was insanely loud well after 11. Room door wasn’t secure- you could see the outside with how big the gaps were around the door, felt very unsafe. Towels were dirty when we first got there so we had to exchange them before we could even shower. There was a tv in the room but you have to pay 1000 pesos for the remote to turn it on. Ok place if you just need a cheap one night place but wouldn’t recommend.

I got the super saver, so it’s pretty bare bones but I expected that. I’m only here for a night, so it’s ok. The pool area and nearby outdoor seating is a great feature, and where I’m spending my time if not out exploring.

A 1or 2 star at best. Super simple accommodation, nice staff, but having to return tv and ac controller, to the front desk made it feel like we were not trusted as guests. No elevator, stairs only, w no available help if needed. No coffee available in the morning and the self serve water jugs were often empty. On the upside, the pool area was lovely.

Location, good pool, like the old school Mexican feel and look.

Only 1 towel per person

What a nice little oasis! From the moment you walk in, the staff is very pleasant, the plants around the pool and sitting areas are well taken care of, the air conditioning is good and the beds are comfortable. My only suggestion is for a bath mat, as tile floors are slippery when getting out of the shower!

They made us give a large security deposot and then could not reimburse the credit at checkout. We had to come back a week later to get the issue resolved, very inconvenient. We went out to dinner, came back to a locked hotel and no key, no poated phine number and no way to get back into our room. The main gates had combination locks, but no combination was provided and took about 2 hrs to get back into the hotel for the night. Hot water tank was alao off, but thats pretty common in Mexico, so we turmed that on ourselves. Also, earliest checkout weve ever seen at 10AM, but will jot let you in 1 minute before 3PM. Probably one of our worst stays ever due to poor communication (and we had a spanish speaking person with us). On the plus side, penthouse was staggeringly gorgeous & huge. If they get their renovations finished and get their act together, they will eventually have a beautiful facility.