Résidence Montana Plein Sud

Me and my friend along with half a dozen other guests had our lockers broken into and all our equipment stolen! Hotel simply told us to go to the police station where we wasted an afternoon to be told to return the next morning. All in all we lost a days snowboarding. Hotel didn’t even contact us to see if we had resolved the issue or to offer an apology. I tried reaching out to the hotel when I returned to the UK but have had no response. An utter shamble! Furious with the customer service!

exceptional staff (lobby and spa) excellent location (access to the slope, vicinity to the supermarket, partnership with ski shop to pick up gears)

Could be a bit more comfi

The location, the quietness, the facilities, spa area were great ! Very cozy & clean place. Direct access to ski, convenient. Very welcoming front desk

We really enjoyed our stay in this lovely residence. The only room for improvement would be the following: The apartment did not have the view on the mountain facing the sun all day long, but was the same price as another similar apartment in the residence that was facing the sun all day long. And we could not know in advance which apartment would be assigned to us. I would suggest the rental company to enable clients to pick the type of apartment they’d like, and adjust the price depending on the exposure to sun/ view, etc .. Thank you

A well appointed apartment, in what appears to be a relatively newly built or refurbished block. Underfloor heating, nice bathrooms and furnishings, flatscreen tv's and a good kitchen. There is a nice pool & spa in the complex, and the boot room has heaters for boots and gloves. It is also genuinely a ski-in, ski-out boot room - although is slightly more painful if you need to get to childrens ski school which are up the hill, making it way, way quicker to actually march up the road instead and take a shortcut from there. On the downside, the Plein Sad seems to have some difficulties. The bath had a lovely selection of hair in it, one of the towels was heavy soiled, with large yellow marks on it, and numerous other small treats awaited under beds etc. where the cleaners obviously just hadn't cleaned. The shower head looked modern and huge, but was just plain useless giving little more than a small selection of drips. Even after the maintenance team had attended to it, it was only marginally improved. The reception desk were superficially helpful in the way that a large impersonal 3* complex would aim for, but way short of the pro-active approach expected for 5 stars. Overall, good facilities, but terribly let down by its team.

Personnel très accueillant et professionnel. Appartement design et confortable. Piscine, jacuzzi, sauna et hammam modernes et agréables après le ski. Le local à ski permet de sécher ses chaussures et gants. Accès et retour skis aux pieds.

Un bel établissement avec un aménagement récent, moderne et très bien entretenu. La literie est très confortable. Personnel accueillant. le spa que nous n'avons pas utilisé est très moderne mais pris d'assaut par les enfants donc très très bruyant. Un peu excentré du centre de la station car situé tout en bas de la rue du soleil, mais avec les ascenseurs l'accès au centre de la station plus haut est facile. Wifi très mauvais, il faut constamment rebooter le système.

You do not have daily housekeeping and the pool it is a little cold. The rest of this residence is excellent. Especially Sami and María, the best.

Location, location, location -- great for skiing, grocery shopping and ski rental with intersport who will deliver and pick up ski rental equipment. The staff are very professional.