Santiago Backpackers

The location of this hostel is great and the staff are mostly very friendly. However the WiFi in the hostel is terrible (shonky router and slow connection). The hostel is dirty, expect your feet to be black from these floors. The toilets/showers are cleaned too infrequently (no TP, dirty hand towels and giant hair balls in shower and stinking shower matts). Also the rooms are uncomfortably warm and humid with no natural airflow. We had to request a fan to make it tolerable, but even then sleep was difficult. It could be so much better if they invested a little in the space and made more of an effort. This hostel is cheap, but still doesn't feel like value for money.

Really good hostel near to almost everything! Helpfull staff and very comfortable rooms.

Reservamos una habitacion desde Buenos Aires y cuando llegamos, cansados del viaje, nos habian puesto en una habitacion con 8 personas mas cuando habiamos PAGADO por Una habitacion privada! Sin cumplir con lo contratado no hubo devolucion, terminamos yendo a otro lugar

Se você vai esperando o mínimo de serviço, sairá desapontado pois como é um hostel, não limpam seu quarto e nem trocam sua roupa de cama. No quarto individual com suíte, o banheiro estava com o chuveiro quebrado e não há nenhum tipo de ventilador para enfrentar o verão chileno. Recomendo apenas para opção extremamente econômicas, com chances de encontrar um hostel melhor avaliado em outro local.

We booked what we thought was a double ensuite in the hostal and when we arrived we were told we were in an apartment 2/3 blocks away. We were initially happy with this arrangement but as the apartment turned out not to have WiFi and the hostal insisting on wanting to communicate via email this provided some difficulties due to the apaapartments location. We informed them we could not locate the ssid for the WiFi on 3 separate occasions and we were told they would send someone over. It was never fixed. This was quite frustrating as I had to make a number of important business calls via Skype late in the night due to time differences and the only option I had was to either use my phone data or walk 3 blocks late at night with my devices. I preferred the former and incurred additional costs when really the apartment should have had WiFi. In addition, we were told we had to leave a $100 deposit for the key, something we were not informed of when we booked. We can't rate the hostal itself as we didn't stay but having returned to Santiago 5 days later and staying in a different apartment nearby we really think the Santiago backpackers apartment was over priced and lacked basic facilities.

Perfect stay. Nice people! Great location!

Hotel staff was great. Spoke excellent English and were very helpful. Couldn't have asked for better. Unfortunately I had a private room that faced the street and it was really noisy. Lots of buses and trucks stopped right below my window and the windows didn't do anything to keep out the noise. Otherwise I would have really liked this place since the location was great and the staff was really nice.

excellent and friendly staffs

Honestly, this might be the best hostel in which we have ever stayed. My wife & I have several dozen hostels in as many countries under our belts. The staff is amazingly helpful. There was a Dutch understudy named Feliz who was so knowledgeable. And willing to share. And the lovely Katarina may be the kindest chilena in a country of wonderful people. If you can swing it, stay in the apartment on Monjitas. AMAZING view!! Very clean, decent breakfast, kitchen, wi-fi, central to everything-15 minutes to bellavista (bars, fries, Pablo nerudas house). And 10 minutes to La Vega ( vegetable market, good cheap Chilean food). Everyone speaks decent English.

We were upgraded to a 2 bed apartment, very modern and well situated for the touring the city on arrival. This was brilliant as we were very tired because of the long flight and going through the time zone!!! The staff at the hostel were brilliant as we needed to organise internal flights and our trip going south quite quickly, their advice saved us time and quite a bit of money. The manager couldn't be more helpful with both. The receptionists were very friendly and only too [pleased to give us further advice and help us with our poor Spanish.