The Waterfront Suites and Marina

Good location, nice view

Elevator in very bad shape, toilet broken- needs some updating. Kitchen cabinets falling apart.

Staff charged my credit card for a pet fee without asking, badgered us upon leaving for room keys which we repeatedly said we left in room, place was run down, kids screaming everywhere. Wouldn’t stay here again

The staff very very helpful and when we decided to stay only one night instead of two, they were exceptionally helpful in sorting out. The buiding is rather tired and needs some maintenance mainly the outside - paint etc. Carpark could be tidier. However if this was addressed, it could be a gem.

Trying to liaise with Booking.Com re changing/cancelling a day - however the staff were great.

The location was nice, being at the Marina. Pet friendly without extra fees was good. Not noisy for sleeping at night. Nice to have Air Conditioning, many old motels in Nanaimo don't.

The beds were uncomfortablely firm. The patio doors were jammed shut, so we couldn't open them. The area seemed a bit sketchy, noone else in the parking lot at night, so we parked right in front of the lobby. Lots of unhoused addicts in the vicinity .

Extremely dirty. There were flies everywhere. Bedding was very dirty and possibly had bed bugs

Needs to be cleaned 100%

The room was spacious. The view was incredible! The bed was the most comfortable I've ever slept on.

The outside of the building is not impressive, but the inside was fine.

There was nothing to like about this property. I do not recommend this place. DO NOT STAY HERE!!

The fact that the room was disgusting. The smell in the room was unbearable. The balancy floor was plywood. There was broken tile on the kitchen counter tops, which was moldy. The carpets had stains and dirt. We were there for a matter-of half and hour, then had to check out for a family emergency. Upon checking out, the hotel is refusing to refund the charge for the one night stay of which I prepaid. I absolutely DO NOT recommend staying at this hotel!!

It was available

Very sparse in linens and towels

Staff were very friendly, from the front desk to housekeeping, all very friendly and very welcoming.

Nothing