Hampton Inn & Suites Middlebury

The difficulty the hotel had with booking 2 rooms through booking. Having to move from a handicap accessible room when we needed it bc the air conditioner did not work.

Hot tub was very good, could have been a little hotter but it did get a bit hotter just as the timer shut off so I started it up again. Bubbles were excellent. Breakfast was pretty good also.

Wall Outlets in room were too loose to hold a plug,a second USB block with plugs would be nice on other side of the bed.

The property had good water pressure, hot water, breakfast in the mornings, good service and friendly staff.

The rooms are outdated, roaches were crawling around my room, table, headboard. The staff are very nice but loud and active very early in the morning. Ice Machine on the first floor makes a lot of noise every morning just after 5am as it creates a new batch. Location is far out, no good options of restaurants near by, everything is far away. Without a car you are stuck ubering everything.

Location

Confirmation was for 2 queen beds; got a handicap room with 1 king sized bed for 2 adults and 1 child (mother, son, grandson). They said booking.com could not offer us room options; booking.com said Hampton Inn was in a contract and was to hold a room with 2 queen beds. They finally offered a roll away bed and gave us 2 fitted sheets. My compensation for this was credit for $25.71. Won't choose Hampton Inn again.

Pool

Very quiet room. Very clean.

The bed was a bit too high and too firm.

I would like my money refunded. My husband and kids tried to check in and the hotel said there was no room under our name or confirmation number. And no other rooms available. So they had to drive all the way home that night.

The hotel was no help at all.