Aspen Village

I love the location, room condition and cleanliness

Noise from next room

Warm

Heater

Definitely the location, walking distance to the lake, restaurants, pier, hiking trails, incredible mountain views and wildlife right on our doorstep.

Location although are not any bad locations in the town of Waterton

Awkward access to the room if you book late in the day in the off season . Got there at 8.00 pm to find no one at the front desk . Other guests had their room key in an envelope taped to the interior door. Mine was not there. You have to go to an affiliated hotel nearby if you have any issues . It Took a little while to get my room key was eventually sorted out . Then the gas fireplace was malfunctioning.. ended up getting someone to shut it off for the night . Thank goodness it was not 25 below zero that Night . Then had to try and sleep on a sagging mattress Do not stay here

Great value

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Issue with Room Cleanliness at Check-in – Booking 6367906025 – Tim Grooten Hi, We would like to raise a concern regarding our stay at Aspen Village from 4-7th of March 2026. When we checked into our original room 23, the bed was not properly cleaned as it was clearly used, stained, and full of hair. Additionally, there were no water boiler in the room although there's tea options available. Considering the booking was made a week in advance and we arrived around 9 p.m., we expected the room to be properly prepared for a stay. After reporting this, we were moved to another room 42 that is supposedly an upgrade. However, in reality this room is significantly more confined and lacks several basic utilities: the shower space is extremely small, and the bathroom layout makes it difficult to even sit comfortably on the toilet, the kitchen has too little equipment for proper use. This does not feel like an upgrade at all. We both fully understand that issues can happen, but cleanliness and a fair room replacement are basic expectations. Unfortunately, this experience has been quite disappointing so far. We would therefore appreciate a proper solution or compensation for the inconvenience. Otherwise, we will have to reflect this experience honestly in our review. We look forward to your response. Thank you! We will be out for the day but will swing by reception later to come discuss a proper solution, let us know the reception hours.

I loved the fireplace and Matthew who checked us in was wonderful.

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